Sunny Tanti

Primary Responsibilities

- *Team Management*: Supervising and managing front office staff, including receptionists, front desk agents, and other customer-facing personnel.

- *Customer Service*: Ensuring excellent customer service, responding to guest complaints, and resolving issues promptly.

- *Room Management*: Overseeing room assignments, managing room inventory, and ensuring accurate room status.

- *Check-in/Check-out*: Coordinating check-in and check-out processes, ensuring a smooth experience for guests.

- *Reservations*: Managing room reservations, cancellations, and modifications.

Additional Responsibilities

- *Front Office Operations*: Overseeing daily front office operations, including mail, messages, and packages.

- *Billing and Payment*: Managing guest billing and payment processes, ensuring accuracy and efficiency.

- *Reporting and Analysis*: Preparing and analyzing front office reports, identifying trends and areas for improvement.

- *Training and Development*: Training and developing front office staff to enhance their skills and knowledge.

- *Quality Control*: Ensuring high standards of service quality, monitoring guest feedback, and implementing improvements.

Key Skills

- *Leadership*: Strong leadership skills to manage and motivate front office staff.

- *Communication*: Excellent communication skills to interact with guests, staff, and other departments.

- *Problem-Solving*: Ability to think critically and resolve issues promptly.

- *Attention to Detail*: Attention to detail to ensure accuracy in guest billing, room assignments, and other front office tasks.

• Handling day to day jobs at front office
• Handling group check-in
• Taking messages from guest
• Attending to guest complaints and try to solve them
• Making shift Schedules for team members
• Monitoring on day to day Supervisor job roles
• To check bills/Vouchers daily basis as per the guest vouchers
• Monitoring on High balance room guest
• Monitoring on VIP Arrival's
• Follow-up on Outstanding payments of Corporate Companies
• Arranging sightseeing for guests
• Night audit process
• Apply online 'C' FORMS for foreigner's
• Receiving calls /whatsapp messages room query's & try to convert in reservations
• Updating Inventory in Channel Manager as Hotel PMS Software
• Reverting mail booking Confirmation's as per their Contract Rates
• Finding new Corporate Companies/ Travel Agents for tie up's
• Finding partners as per Commission basis business
• Attending Exhibitions in nearby cities
• Making Room packages as per market study & weather basis
• Follow up on increasing Hotel website guests business
• Approaching B2B OTA platforms & Aggregators for business