Sunny Kumaar Khanna
Bengaluru
Summary
Dynamic business leader with 23+ years of experience in banking operations and team leadership. Skilled in developing and implementing strategies that improve branch efficiency and compliance, while fostering positive customer relationships. Seeking to leverage expertise to drive organizational success and customer satisfaction.
Dedicated leader with a strong background in financial services. Known for enhancing customer engagement and team performance, contributing to significant profitability improvements. Ready to support business growth through effective risk management and compliance.
Overview
23
23
years of professional experience
Work History
Branch Manager
HDFC BANK LTD
Bangalore
04.2023 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Developed and implemented strategies to improve branch efficiency and customer satisfaction.
- Collaborated with cross-functional teams to execute marketing initiatives for products.
- Resolved customer complaints effectively while maintaining positive relationships with clients.
- Conducted regular audits to ensure adherence to policies and operational standards.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Regional Head Sales (Mortgage)
ICICI BANK LTD
Jodhpur
04.2022 - 03.2023
- Facilitated communication between management and branch personnel to address concerns.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Performed regular reviews of operational performance metrics against established benchmarks.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Analyzed data from market research studies to identify opportunities for expansion into new markets.
- Coordinated with corporate headquarters on initiatives such as product launches or pricing changes.
Branch Manager
ICICI BANK LTD
Jodhpur
04.2019 - 03.2022
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided training to enhance customer service skills.
- Developed and implemented strategies to improve branch efficiency and customer satisfaction.
Regional Head Sales (Liability)
ICICI BANK LTD
Jodhpur
04.2017 - 03.2019
- Led regional sales strategies to enhance customer engagement and retention.
- Developed training programs to equip staff with product knowledge and sales techniques.
- Collaborated with marketing teams to implement promotional campaigns across the region.
Regional Head Sales (Personal Loans Business)
ICICI BANK LTD
Jodhpur
04.2016 - 03.2017
- Led regional teams to enhance customer engagement and service quality.
- Developed strategic initiatives to drive business growth and market share.
- Analyzed market trends to inform product offerings and promotional strategies.
- Cultivated relationships with key clients to strengthen loyalty and retention efforts.
Cluster Branch Manager
ICICI BANK LTD
PALI (Rajasthan)
04.2015 - 03.2016
- Managed daily branch operations and ensured compliance with banking regulations.
- Facilitated training sessions for staff on bank products and services.
- Analyzed branch performance metrics to identify areas for improvement.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
Branch Manager
ICICI BANK LTD
New Delhi (South Delhi)
09.2010 - 03.2015
- Ensured compliance with banking regulations by managing daily branch operations.
- Supervised staff performance and provided training to enhance customer service skills.
- Resolved customer complaints effectively, fostering positive client relationships.
- Conducted regular audits to maintain adherence to policies and operational standards.
- Involved in motivating team members to maximize potential and drive branch profitability.
Branch Manager
HDFC BANK LTD
Faridabad (Haryana)
04.2007 - 08.2010
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Supervised staff performance and facilitated training to elevate customer service skills.
- Developed and executed strategies to enhance branch efficiency and customer satisfaction.
- Collaborated with cross-functional teams to launch marketing initiatives for various products.
- Resolved customer complaints effectively while maintaining strong client relationships.
- Inspired team members to achieve full potential, driving profitability for the branch.
Relationship Manager
HDFC BANK LTD
Faridabad (Haryana)
04.2004 - 03.2007
- Cultivated strong client relationships through consistent communication and tailored service.
- Facilitated cross-selling of bank products to elevate customer loyalty.
- Analyzed customer needs to provide suitable financial solutions.
- Coordinated account management activities for timely resolution of inquiries.
- Developed strategic plans focused on enhancing client engagement and retention.
- Conducted market research to identify trends and growth opportunities.
Executive (Clearing House)
HDFC BANK LTD
New Delhi
06.2002 - 03.2004
- Spearheaded strategic initiatives that improved customer engagement and service delivery.
- Managed cross-functional teams to implement streamlined banking processes and policies.
- Ensured compliance with regulatory standards and internal policies across all departments.
- Compiled reports summarizing progress towards organizational goals and objectives.
Education
Executive Development Program - Applied Finance & Investment
IIM Kashipur
Kashipur07-2025
Bachelor of Commerce - Commerce
Delhi University
Delhi06-2000
Higher Secondary Certificate (12th) - Commerce
Dayanand Public School
Faridabad04-1997
Skills
- Financial analysis and risk management
- Customer relationship management
- Team leadership and collaboration
- Marketing strategy development
- Compliance auditing and oversight
Affiliations
- Participation in industry conferences, workshops, and seminars
- Mentoring juniors or being part of a leadership development program
- Organizing company events, offsites
Accomplishments
- Consistently exceeded annual revenue targets, becoming part of the top 5% performers of the bank
- Invited speaker at Funders Founders MXR Summit 2024 - Shares insights on scaling business growth and on Startup ecosystem
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Branch Manager
HDFC BANK LTD
04.2023 - Current
Regional Head Sales (Mortgage)
ICICI BANK LTD
04.2022 - 03.2023
Branch Manager
ICICI BANK LTD
04.2019 - 03.2022
Regional Head Sales (Liability)
ICICI BANK LTD
04.2017 - 03.2019
Regional Head Sales (Personal Loans Business)
ICICI BANK LTD
04.2016 - 03.2017
Cluster Branch Manager
ICICI BANK LTD
04.2015 - 03.2016
Branch Manager
ICICI BANK LTD
09.2010 - 03.2015
Branch Manager
HDFC BANK LTD
04.2007 - 08.2010
Relationship Manager
HDFC BANK LTD
04.2004 - 03.2007
Executive (Clearing House)
HDFC BANK LTD
06.2002 - 03.2004
Executive Development Program - Applied Finance & Investment
IIM Kashipur
Bachelor of Commerce - Commerce
Delhi University
Higher Secondary Certificate (12th) - Commerce
Dayanand Public School