Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sunny Kumar Mishra

New Delhi

Summary

Detail-oriented professional with strong CRM management and customer inquiry resolution skills. Committed to delivering exceptional service and ensuring compliance in all interactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix(Amazon Process )
Gurugram
08.2023 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Navigated Amazon systems to provide accurate product information.
  • Deliverd fast,friendly,and knowledgeable service for routine questions and service complaints
  • Resolved customer complaints promptly and professionally.

Education

German Language B2.2 -

Language Pantheon
Green Park , New Delhi
08-2023

Bachelor of Arts - Political Science

Delhi University
Delhi
08-2020

Senior secondary education - Arts

Bihar School Examination Board
Bihar
04-2017

Skills

  • CRM management
  • Customer inquiry resolution
  • Document verification
  • Compliance review
  • AML training

Languages

Hindi
First Language
English
Upper Intermediate
B2
German
Upper Intermediate
B2

Timeline

Customer Service Representative

Concentrix(Amazon Process )
08.2023 - Current

German Language B2.2 -

Language Pantheon

Bachelor of Arts - Political Science

Delhi University

Senior secondary education - Arts

Bihar School Examination Board
Sunny Kumar Mishra