Sunny Kumar Singh
Summary
Results-driven operations leader with extensive freight forwarding experience. Proven ability in managing complex logistics and ensuring compliance with IATA and IMDG standards. Committed to driving operational efficiency and enhancing client satisfaction. Results-driven operations leader with expertise in freight forwarding and dangerous goods handling. Proven track record in managing high-volume shipments, ensuring compliance, and driving profitability.
Overview
11
11
years of professional experience
Work History
Head of Operations
Savino Del Bene Freight Forwarders
Delhi
05.2025 - Current
- Led pan-India freight forwarding operations across Air, Sea (FCL/LCL), Road & Multimodal, managing high-volume shipments with focus on service quality, compliance, and profitability
- Spearheaded handling of specialized cargo including Dangerous Goods (DG), OOG/ODC, Breakbulk & Project Cargo, ensuring full compliance with IATA DG, IMDG Code, and statutory regulations
- Successfully managed key accounts including Aarti Industries Limited, SRF Limited, Deepak Nitrite Ltd, Gujarat Fluorochemicals Ltd, and Fine Organic Industries Ltd, delivering end-to-end freight solutions across domestic and international supply chains
- Handled complex logistics requirements for specialty chemical clients, including hazardous (DG) cargo, bulk shipments, and time-critical consignments, ensuring full regulatory compliance and safe delivery
- Increased business share by 40% within key accounts by implementing Cost optimization strategies,Route and carrier rationalization
- Directed end-to-end execution of complex logistics projects including route surveys, lashing plans, equipment selection (FR/OT/MAFI), and heavy-lift coordination, ensuring zero safety incidents
- Drove KPI-based performance management (OTIF, billing TAT, GP margins, documentation accuracy), consistently improving operational efficiency and service delivery
- Improved on-time delivery performance and reduced operational delays through process optimization, proactive issue resolution, and real-time shipment tracking
- Owned national P&L, optimizing cost structures, controlling leakages, and improving gross profit margins through vendor negotiations and strategic planning
- Managed and strengthened client relationships across nomination (MNC) and freehand business, achieving high retention rates and repeat business growth
- Conducted quarterly business reviews (QBRs) with key clients, ensuring alignment on KPIs, service levels, and continuous improvement initiatives
- Acted as primary escalation point for critical shipments, resolving operational challenges and ensuring customer satisfaction
- Built and led high-performance operations teams across multiple branches, driving productivity, accountability, and skill development (DG & project cargo expertise)
- Negotiated with shipping lines, airlines, transporters, and CHA partners to secure competitive rates and ensure service reliability
- Ensured 100% compliance with customs regulations, DG handling norms, and international trade laws, minimizing risk, claims, and penalties
- Implemented process improvements and digital tools (ERP/TMS systems) to enhance shipment visibility, reduce manual errors, and improve turnaround time
- Reduced costs and improved operational efficiency through vendor consolidation, SOP standardization, and KPI-driven decision-making
- Successfully handled time-critical and high-value project cargo shipments, ensuring safe delivery within committed timelines
Senior Operations Manager
AARGUS GLOBAL LOGISTICS PVT LTD
Delhi
01.2022 - 05.2025
- Led regional operations across North India (Delhi NCR, Punjab, Haryana, UP, Rajasthan), managing multi-branch freight forwarding activities across Air, Sea, Road & Multimodal logistics
- Directed end-to-end operations lifecycle including booking, documentation, customs clearance, transportation, and final delivery, ensuring accuracy and compliance with international trade regulations
- Managed high-value and complex cargo movements, including DG, OOG, Breakbulk, and time-critical shipments, ensuring safe handling and on-time execution
- Drove regional KPI performance (OTIF, billing TAT, GP margins, documentation accuracy), consistently improving operational efficiency and service levels
- Acted as regional escalation head, resolving critical shipment issues, minimizing delays, and ensuring high customer satisfaction
- Strengthened client retention and relationship management across nomination (MNC accounts) and freehand business through proactive communication, service excellence, and regular performance reviews
- Conducted business reviews (QBRs/MBRs) with key clients and internal stakeholders, aligning operational delivery with customer expectations and SLA commitments
- Owned regional P&L performance, driving revenue growth, cost optimization, and margin improvement through vendor negotiations and process efficiencies
- Collaborated closely with sales, pricing, and commercial teams to support business development, onboarding new clients, and converting freehand opportunities
- Managed and developed multi-location operations teams, ensuring productivity, training (DG/project cargo), and adherence to SOPs and global standards
- Built and maintained strong relationships with shipping lines, airlines, transporters, CHA, and warehouse partners, ensuring seamless cargo movement and competitive procurement
- Ensured 100% compliance with customs, DG regulations, and safety standards, minimizing risk, claims, and operational disruptions
- Implemented process improvements and system enhancements (ERP/TMS) to improve shipment visibility, reduce errors, and enhance turnaround time
- Monitored vendor performance and service quality using KPI scorecards, driving continuous improvement and cost control
- Led regional strategy execution, aligning operations with organizational goals, driving scalability, and supporting business expansion initiatives
Customer Service Lead (Sea & Air) - Key Accounts
DHL Global Forwarding
Gurgaon
10.2019 - 12.2021
- Managed global key accounts portfolio (MNC clients) across multiple geographies, serving as the single point of contact for strategic customers and ensuring high service standards
- Built and maintained long-term client relationships, driving customer satisfaction, retention, and account growth through proactive engagement and service excellence
- Developed and executed account strategies aligned with global business objectives, ensuring revenue growth, profitability, and long-term partnerships
- Handled end-to-end freight forwarding solutions (Air, Sea, Road, Multimodal) for global clients, ensuring seamless execution and operational excellence
- Acted as commercial and operational liaison between clients, overseas offices, and internal teams (Operations, Pricing, Sales, Finance) to ensure smooth service delivery
- Drove business growth within existing accounts through upselling, cross-selling, and identifying new logistics opportunities across global supply chains
- Managed global tenders, RFQs, and contract negotiations, ensuring competitive pricing, favorable terms, and alignment with company profitability targets
- Monitored and improved account-level KPIs (OTIF, service quality, GP margins, billing accuracy), ensuring SLA compliance and continuous performance improvement
- Conducted Quarterly Business Reviews (QBRs) with global stakeholders, presenting performance insights, improvement plans, and growth strategies
- Ensured high client retention across nomination business, strengthening long-term partnerships and securing repeat business
- Collaborated with operations teams to ensure timely shipment execution, issue resolution, and escalation management for critical shipments
- Analyzed market trends, competitor activity, and customer requirements to provide strategic inputs and enhance service offerings
- Led client onboarding, SOP implementation, and process standardization to ensure consistency and efficiency in service delivery
- Maintained profitability of key accounts by optimizing cost structures, monitoring margins, and improving financial performance
- Built strong coordination with global agents, carriers, and partners, ensuring seamless cross-border operations and customer satisfaction
Senior Executive (Sea)
Transworld Logistics
New Delhi
05.2017 - 10.2019
- Managed end-to-end sea freight operations (Import & Export – FCL/LCL), ensuring smooth execution from booking to final delivery with high accuracy and efficiency
- Coordinated with shipping lines, overseas agents, transporters, and CHAs to ensure seamless shipment execution and timely cargo movement
- Handled shipment booking, space confirmation, and vessel planning, ensuring optimal routing and adherence to transit timelines
- Prepared and processed complete shipping documentation including BL (HBL/MBL), invoices, packing lists, manifests, and pre-alerts with zero discrepancies
- Managed regulatory filings such as ENS, AMS, AFR, ensuring compliance with international shipping and customs requirements
- Monitored and tracked shipments at every stage, providing real-time updates to clients and internal stakeholders and ensuring high service visibility
- Handled customer communication and query resolution, ensuring high satisfaction and retention through proactive service and timely updates
- Coordinated dock stuffing / factory stuffing operations, ensuring cargo safety, proper handling, and adherence to shipment schedules
- Maintained daily status reports (DSR) and ensured accurate data entry in ERP/TMS systems for operational tracking and reporting
- Managed billing processes including debit notes, invoicing, and cost control, ensuring timely revenue realization and financial accuracy
- Liaised with internal teams (sales, pricing, operations) to ensure alignment of shipment execution with customer requirements and SOPs
- Ensured compliance with international shipping regulations, customs procedures, and company policies, minimizing risks and delays
- Handled exception management and issue resolution (delays, rollovers, documentation errors), ensuring minimal impact on delivery timelines
- Maintained strong coordination with global agents and partners, ensuring smooth cross-border operations and timely documentation flow
- Supported process improvements and operational efficiency initiatives, reducing turnaround time and enhancing service quality
Executive - Sea
Pierian Groups
Bangalore
09.2015 - 05.2017
- Coordinated end-to-end sea freight shipments (Import & Export – FCL/LCL), ensuring smooth execution from booking to final delivery with high accuracy
- Handled shipment bookings with shipping lines and co-loaders, ensuring space confirmation and adherence to vessel schedules
- Prepared and verified shipping documentation including Bill of Lading (HBL/MBL), invoices, packing lists, manifests, and pre-alerts with strong attention to detail
- Liaised with customers, overseas agents, transporters, and CHAs to ensure seamless coordination and timely cargo movement
- Monitored shipment status and provided regular updates to clients, ensuring transparency and high customer satisfaction
- Assisted in customs clearance processes by coordinating documentation and ensuring compliance with regulatory requirements
- Managed cargo movement planning including pickup, stuffing, and delivery coordination, ensuring timely execution of shipments
- Maintained accurate shipment records and reports (DSR) in ERP/TMS systems for tracking and operational control
- Supported billing and job costing activities, ensuring timely invoicing and financial accuracy
- Resolved operational issues, delays, and documentation discrepancies, minimizing impact on delivery timelines and customer commitments
- Coordinated with internal departments (operations, sales, finance) to ensure smooth workflow and adherence to SOPs
- Ensured compliance with international shipping regulations and company policies, reducing operational risks and errors
- Maintained strong relationships with shipping lines, vendors, and logistics partners, ensuring service reliability and operational efficiency
Education
Bachelors Degree - Supply Chain Management
St. Xaviers
Ranchi12-2014
Skills
- Freight Forwarding & Operations Expertise
- Dangerous Goods (DG) Handling – IATA & IMDG Compliance
- OOG / ODC / Breakbulk / Heavy Lift Cargo Management
- Project Cargo Planning & Execution (Route Survey, Lashing, Equipment Selection)
- Customs Compliance
- KPI, Performance & P&L Management
- Client & Account Management
- Vendor & Carrier Management
- Leadership & Strategic Skills
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Best Performer (Client Retention) - Aargus Global Logistics
Timeline
Head of Operations
Savino Del Bene Freight Forwarders
05.2025 - Current
Senior Operations Manager
AARGUS GLOBAL LOGISTICS PVT LTD
01.2022 - 05.2025
Customer Service Lead (Sea & Air) - Key Accounts
DHL Global Forwarding
10.2019 - 12.2021
Senior Executive (Sea)
Transworld Logistics
05.2017 - 10.2019
Executive - Sea
Pierian Groups
09.2015 - 05.2017
Bachelors Degree - Supply Chain Management
St. Xaviers