SUNPREET GILL

Dedicated IT engineer with over five years of hands-on experience delivering IT/OT and Product Support solutions. Proficient in providing both remote and on-site support, as well as efficient email troubleshooting. Skilled in managing a wide range of software and products, including Microsoft, Google, Adobe etc. and proprietary solutions. Proven track record of successful collaborations with esteemed clients such as Eagle Bulk Shipping Management (USA/SG), Red Sea Marine Services (UAE), Boskalis (Netherlands), and Adani Ports and Logistics (IND) etc.

• Proficient in software implementation, server deployment, and configuration across multiple platforms
• Experienced in Windows patch management, ensuring systems remain up-to-date and secure
• Skilled in managing and deploying cloud-based and standalone antivirus solutions including Symantec, ESET, and Sentinel One
• Supervised a team of 28 engineers (4 lead engineers and 24 engineers), ensuring timely delivery of solutions and support services
• Conducted daily client meetings to discuss ongoing tasks, gather requirements, and facilitate software integrations
• Managed comprehensive bug tracking and feature requests, collaborating with backend teams for issue resolution
• Deployed and configured software on cloud platforms, optimizing performance and scalability
• Provided technical support, training, and product demonstrations for Marine Industry clients focusing on PMS, Procurement, SHEQ, and Crewing software
• Created MS SQL queries for data extraction and reporting from PMS, Procurement, and Safety systems
• Conducted on-site IT implementations on vessels to ensure maximum uptime of critical IT equipment
• Delivered on-site cybersecurity training to ship crews, educating on malware and phishing attack prevention
• Provided international marine software training and resolved client queries during training sessions

• Successfully managed global and Indian projects with visits to Singapore, Dubai, Mumbai, and Ahmedabad
• Efficiently deployed in-house software on 150+ ships through remote and on-site implementations
• Facilitated seamless onboarding processes for 20+ international and domestic clients
• Conducted vessel visits for cybersecurity implementation, IT/OT upgrading, and product deployment
• Led client office visits globally for product implementation, training, and requirement gathering

• Demonstrated adaptability across multiple operating systems and technical environments
• Expert in resolving complex technical issues and leading cross-functional teams
• Extensive experience in managing clients' IT inventories and ensuring optimal system performance
• Proven ability to conduct vessel visits for cybersecurity implementation and IT/OT upgrading
• Strong background in international client relationship management and technical training delivery