Linux Operating System
Sunpreet Singh Bhamrah
Project Manager Business 2
Pune,Maharashtra
Summary
Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Project Manager Team Leader
Red Hat Ltd.
Pune
04.2020 - Current
- Work closely with Red Hat's strategic customer to deliver best possible experience.
- Managed team of 14 Technical Support Engineers and Software Maintenance Engineers
- Supervised other Team Managers and leads to ensure daily deliverables are met within stipulated timescales.
- Monitored daily workflow to effectively plan work schedule as per SLA requirement and forecasted volumes.
- Ensure that team is unwavering on its customer centric-focus and net promoter scores.
- Active involvement in highly scrutinized recruitment of new employees to ensure that we hire right set of people.
- Manage day-to-day functioning of team.
- Prepare MI reports and monthly production rosters.
- Ensure that regular employee engagement activities are driven with gusto.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Coordinated daily activity through multiple departments to verify on-time solution delivery.
- Monitored project progress, identified risks and took corrective action as needed.
- Knowledge Center Solution Lead of the M&A pillar.
- Set clear team goals and KPI's
- Handle customer escalations
Technical Support Engineer
Red Hat Ltd.
Pune
03.2016 - 04.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Gathered trend data from customer calls and interactions.
- Designed tailored engineering solutions for customers based upon key requirements.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Served as primary point of contact for support relating to owned solutions and products.
- Contributed to whitepapers, blogs and videos for marketing, sales and training. Example - https://www.youtube.com/watch?v=0KptauyDAxE
- Communicated with stakeholders to share critical technical information and deliver project updates.
Senior Technical Support Executive
Infosys BPO Ltd.
Pune
02.2015 - 03.2016
- Project: GLRS for HSBC Client
- Placing and editing files in Linux environment.
- Batch Scheduling an. Monitoring using Control-M Tool.
- Moody's tool integrated with Linux environment to regulate regulatory reports.
- Using SQL queries for editing and modifying records.
Software Specialist
eClinicalWorks Pvt. Ltd.
Ahmedabad
01.2014 - 02.2015
- Corrected, modified and upgraded software to improve performance.
- Built databases and table structures for web applications.
- Coordinated deployments of new software, feature updates and fixes.
- Tuned systems to boost performance.
- Created proofs of concept for innovative new solutions.
- Analysing system logs and identifying potential issues related to OS.
Education
MBA - Information Technology
Lovely Professional University Distance Education
Jalandhar, India 10.2020 - 10.2022
Bachelor of Technology - Computer Science And Engineering
Maharashtra Institute of Technology
Aurangabad, Maharashtra, India 06.2010 - 08.2013
Skills
Self-Motivated
undefinedAccomplishments
- Red Hat Rockstar of the Quarter 2020.
- Collaborated with team of 3 in the development of Red Hat Gold Image API for the customers Amdocs and UBS.
Software
JIRA
Bugzilla
Certification
PRINCE2 Foundation, 6 edition
Interests
Bike Riding
Cooking
Timeline
PRINCE2 Foundation, 6 edition
12-2020
MBA - Information Technology
Lovely Professional University Distance Education
10.2020 - 10.2022
Project Manager Team Leader
Red Hat Ltd.
04.2020 - Current
Red Hat Certified System Administrator (Red Hat Enterprise Linux 7)
09-2018
Technical Support Engineer
Red Hat Ltd.
03.2016 - 04.2020
Senior Technical Support Executive
Infosys BPO Ltd.
02.2015 - 03.2016
Software Specialist
eClinicalWorks Pvt. Ltd.
01.2014 - 02.2015
Red Hat Certified System Administrator (Red Hat Enterprise Linux 6)
08-2012
Red Hat Certified Engineer (Red Hat Enterprise Linux 6)
09-2011
Bachelor of Technology - Computer Science And Engineering
Maharashtra Institute of Technology
06.2010 - 08.2013
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