Suntam Dey
Civil Engineer
Kanchrapara,WB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Support Specialist
Amazon
07.2023 - 02.2024
- Increased efficiency and team productivity by promoting operational best practices.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Support Associate
Tech Mahindra
06.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Streamlined company processes with the implementation of new support software tools.
- Assisted in development of system security protocols.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Civil Engineering
Regent Education And Research Foundation
Barrackpore 04.2001 -
High School Diploma -
Regent Education And Research Foundation
Barrackpore 04.2001 -
Skills
Live chat support
Timeline
Customer Support Specialist
Amazon
07.2023 - 02.2024
Customer Support Associate
Tech Mahindra
06.2022 - 11.2022
Civil Engineering
Regent Education And Research Foundation
04.2001 -
High School Diploma -
Regent Education And Research Foundation
04.2001 -
Similar Profiles
Janet De La CerdaJanet De La Cerda
Sr. Staffing Coordinator at AmazonSr. Staffing Coordinator at Amazon
Teakesha GloverTeakesha Glover
Process Guide at AmazonProcess Guide at Amazon
ERNST PIERREERNST PIERRE
Warehouse at AMAZONWarehouse at AMAZON
Emmanuel HilaireEmmanuel Hilaire
Delivery Truck Driver at AmazonDelivery Truck Driver at Amazon
ABHISHEK CHAKRABORTYABHISHEK CHAKRABORTY
Senior Engineer at 3I INFOTECHSenior Engineer at 3I INFOTECH