Sunu Jose

• Prospect relentlessly to build pipeline and build strong relationships with prospects
• Achieve sales targets by working with a talented group of interiors designers
• Proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge
• Providing World-class customer experience is what we pride ourselves on
• Managing relationships with customers and running a sales team, with clear sales targets

• To be responsible for customer retention KPIs
• Acted as the primary contact with clients to assess business needs and coordinated with internal departments to ensure delivery was facilitated according to specifications
• Built and maintained very strong business relationships to ensure retention
• Sought new business opportunities with new and existing clients
• Exuded extensive problem solving capabilities/solutions for clients and employees
• Developed and enforced quality control measures
• Provided training and presentations
• Managed the on-boarding and retention of new and existing clients, handled employee issues and facilitated damage control
• Maintained an intimate knowledge of clients business to best understand their needs and preferences.

• Present the project details to the clients
• Arranging site visits for customers
• Convincing customers for projects
• Closing of sale
• Maintaining MIS/database for entire prospects
• Follow up of payments
• Service the existing clients
• Handle the issues relating to the client

Respond to Customer queries satisfactorily

• Generating references from existing accounts and achieving profitability

• Achieve agreed income goal to meet operational needs
• Fixing targets for the employee & ensured in proper time
• Develop, manage and implement a fundraising strategy for the direct marketing and coring
• Manage and motivate the telemarketing fundraising team and train them whenever needed
• Planned, developed fundraising programs and regional and state-wide operational meetings.