Sunu Joseph
Thiruvananthapuram
Summary
As a seasoned Cabin Crew In-Charge at Kuwait Airways, I excel in leading teams to deliver exceptional passenger service and maintain safety. My expertise includes emergency management and crew training, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and communication, I drive initiatives that bolster team performance and service standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Cabin Crew
Kuwait Airways
11.1992 - 07.2016
- Team Leadership: Supervised and motivated a team of cabin crew, assigned roles, provided guidance, and ensured high service standards.
- Safety & Compliance: Ensured strict adherence to safety protocols and emergency procedures; conducted pre-flight safety briefings and demonstrations.
- Passenger Service: Oversaw in-flight service, handled passenger queries, and resolved complaints to ensure a positive experience.
- Crew Training & Performance: Mentored and trained new and junior crew members, monitored performance, and delivered ongoing training on safety and service standards.
- Emergency Management: Led cabin crew in emergency situations, ensuring efficient response and passenger safety.
- Communication: Coordinated with flight deck, ground staff, and management for smooth operations; reported incidents and concerns as needed.
- Cabin Management: Maintained cabin cleanliness, managed in-flight supplies, and ensured equipment was operational.
- Brand Representation: Upheld the airline's brand standards, promoted services, and ensured a high level of customer satisfaction.
Education
Diploma in Automobile Engineering - Automobile Engineering
Hindustan Institute of Engineering Technology
Chennai, IndiaHigh School Diploma -
Montfort School-ICSE/ANGLO INDIAN
Salem, IndiaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Crew Recourses Management Training
- Cabin Crew In-Charge Promotional course.
- Aviation Security Course
- Report Writing
- First Aid Advance Course
- Flight Crew Training Certificate
- Aviation Medical Certificate
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Chief Cabin Crew
Kuwait Airways
11.1992 - 07.2016
Diploma in Automobile Engineering - Automobile Engineering
Hindustan Institute of Engineering Technology
High School Diploma -
Montfort School-ICSE/ANGLO INDIAN
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