Suny Kumar
Bhopal
Summary
Experienced Customer Associate with 9 months of experience. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs with track record of driving high customer satisfaction and creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FiveS Digital Bhopal
06.2022 - 03.2023
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Handled inbound customer chat conversations along with email support.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Registered Pharmacist
Aastha Pharmaceutics
01.2021 - 11.2021
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
Education
Diploma in Pharmacy (D. Pharma) - Pharmacy
Mittal Institute of Pharmacy
Bhopal06.2020
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Jai Narain College of Technology (JNCT)
Bhopal06.2013
12th - Maths And Science
Kendriya Vidyalaya
Itarsi03.2009
Skills
- Livechat Messaging
- Google Sheets
- Email Etiquette
- MS Office Proficiency
- Email Correspondence
- 45 WPM typing speed with 98% accuracy
- Knowledge of Linux and Java
- Good command over Zendesk and Haptik
Accomplishments
- Highest CSAT score for three months in a row.
- After three months, the company promoted me to the priority chat and email handling.
- Good command over Zendesk ( CRM software ) so company selected some of the agent along with me for work from home at the end.
Certification
- Computer Operations.
- Windows Server / Linux.
- Registered Pharmacist and certified for sell or distribution of drugs and pharmaceutical medicines.
Cooking , Digital Drawing , Playing chess , Reading Books
- Interest in Cooking.
- Digital Drawing. ( Freelancer )
- Playing chess. ( Master rank on Lichess.com )
- Reading Books.
Additional Information
- School level good handwriting award.
- College level winner in G.K competition.
- Preparing for IBPS exams.
- Strong writing interest, thus I am trying my hand at writing web content.
Languages
English
Hindi
Timeline
Customer Service Associate
FiveS Digital Bhopal
06.2022 - 03.2023
Registered Pharmacist
Aastha Pharmaceutics
01.2021 - 11.2021
Diploma in Pharmacy (D. Pharma) - Pharmacy
Mittal Institute of Pharmacy
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Jai Narain College of Technology (JNCT)
12th - Maths And Science
Kendriya Vidyalaya
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