Summary
Overview
Work History
Education
Skills
Timeline
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Sunyana Lekhi

Indianapolis

Summary

Customer-focused professional with successful 12 year career in different sectors. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Manager

Akphotographers
10.2016 - Current
  • Accomplished multiple tasks within established timeframes.
  • Designing and implementation of marketing strategies.
  • Communicate with clients regarding their expectations to meet standards and deadline.
  • Maintenance of all raw data of clients for 6 months.
  • Convey client's expectations to editor.
  • Maximized performance by monitoring weekly activities and mentoring team members.
  • Developed and maintained relationships with customers by communicating regarding their expectations and deadlines.
  • Resolving customer complaints while maintaining friendly and professional customer interactions.

Business Analyst Trainee

Cloversoftech
09.2015 - 09.2016
  • Interacting with clients, mapped their current business requirements and transforming them into technical specifications and communicate them to developers..
  • Carried out day-day-day duties accurately and efficiently.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Created workflow diagrams and charts to clearly demonstrate processes and timelines.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.

Data Entry Assistant

Max's Family Supermarket Inc.
04.2011 - 02.2012
  • Sorted documents and maintained organized filing process.
  • Responsible for all data analysis of stores to bring more customers and increase product sales
  • Scanned documents and saved in database to keep records of essential store information.
  • Completed data entry tasks with accuracy and efficiency.
  • Developing reports on credit card transactions Vs. Cash transactions.
  • Developing employee reports to show overtime impact and its effect on profit margin of each location.

Lecturer, Computer Science

SGHRS, Chabbewal , Hoshiarpur , Punjab, India
08.2005 - 08.2006
  • Mentored undergraduate students in effective next-steps for education and career preparedness.
  • Help struggling students one-on-one basis after college hours.
  • Delivered lectures at appropriate pace and pronunciation for optimal audience.
  • Inspired discussions through presentation on subject topics.
  • Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
  • Assessed, documented and reported on student progress in class.

Education

MBA - MIS, Human Resource And Management

Concordia University Wisconsin
Mequon, WI
04.2013

Master of Science - Computer Science

Guru Nanak Dev University
03.2005

Post Graduate Diploma - Computer Science

Guru Nanak Dev University
03.2003

B.Com - Commerce/ Accounting

Guru Nanak Dev University
03.2002

Skills

  • Administration and Reporting
  • Strategic Planning
  • Staff Management
  • Project Management

Timeline

Manager

Akphotographers
10.2016 - Current

Business Analyst Trainee

Cloversoftech
09.2015 - 09.2016

Data Entry Assistant

Max's Family Supermarket Inc.
04.2011 - 02.2012

Lecturer, Computer Science

SGHRS, Chabbewal , Hoshiarpur , Punjab, India
08.2005 - 08.2006

MBA - MIS, Human Resource And Management

Concordia University Wisconsin

Master of Science - Computer Science

Guru Nanak Dev University

Post Graduate Diploma - Computer Science

Guru Nanak Dev University

B.Com - Commerce/ Accounting

Guru Nanak Dev University

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