Suparna Bakshi
Administration Assistant
Gurgaon
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles, notably at American Express. Excelled in enhancing office operations, implementing robust information security measures, and fostering team bonding. Proven track record in improving document organization and efficiency, underpinned by exceptional time management and database management skills.
Overview
10
10
years of professional experience
1
1
Language
Work History
Administrative Assistant
American Express
12.2018 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Front Office Administration
Laptop Software
01.2018 - 09.2018
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Verified compliance of front office operations and cash handling.
- Maintained cleanliness and orderliness of the front office area, creating a pleasant environment for guests upon arrival.
- Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
- Monitored inventory levels of office supplies, placing orders when necessary to maintain stock levels at optimal levels for daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Administrative Assistant
Link Telecom
05.2015 - 02.2017
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
BCA - Computer Applications Development
Punjab Technical University
Kolkata09.2012
12 - Arts
West Bengal Board of Higher Secondary Education
Kolkata05.2008
Skills
Performance improvement
Number WPM typing speed
Contract agreement preparation
Expense reporting
Information security
Meeting minutes
Staff Management
Meeting arrangements
Team Bonding
Mail distribution
Filing and data archiving
Mail handling
Relationship building
Time management
Travel coordination
Database Management
Timeline
Administrative Assistant
American Express
12.2018 - 12.2024
Front Office Administration
Laptop Software
01.2018 - 09.2018
Administrative Assistant
Link Telecom
05.2015 - 02.2017
BCA - Computer Applications Development
Punjab Technical University
12 - Arts
West Bengal Board of Higher Secondary Education