Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Suparna Banerjee

Bangalore

Summary

I am a dynamic, results-oriented professional with extensive experience in Active Directory, SharePoint, Windows, OKTA, and IT Service Management. Currently serving as the Active Directory Service Manager at Broadcom, I excel in monitoring AD operations for global IT, leveraging my expertise in Windows Server Operations and Data Center Support. My key responsibilities include overseeing installation, deployment, and changes in Active Directory, as well as SLA monitoring. I am committed to delivering exceptional results and driving efficiency within IT operations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Program Manager

Broadcom India Pvt. Limited
Bangalore
02.2018 - Current
  • Led cross-functional programs integrating Active Directory and Okta services across 30,000+ devices, ensuring secure and scalable identity infrastructure.
  • Directed a team of 6 engineers in the design, implementation, and continuous improvement of enterprise identity management solutions.
  • Managed vendor engagements and procurement initiatives, optimizing cost-efficiency and delivery timelines for IT infrastructure upgrades.
  • Developed and presented strategic roadmaps to senior leadership, recommending solutions that enhanced security posture and supported business growth.
  • Championed change management, process automation, and ITIL best practices, increasing operational efficiency and reducing downtime.
  • Conducted organization-wide training programs to elevate IT maturity in identity and access management practices.
  • Provided strategic recommendations to senior management for technology upgrades and enhancements to support the organization's evolving needs.

SENIOR OKTA/AD/SHAREPOINT SYSTEM ADMINISTRATOR

LSI India Pvt. Limited
03.2011 - 02.2018
  • Assisted in the design and deployment of Active Directory, Okta and SharePoint 2003 solutions, contributing to the integration of 20000 Devices.
  • Played a key role in automating user provisioning and de- provisioning processes, reducing administrative overhead and ensuring timely access management.
  • Collaborated with cybersecurity teams to conduct regular security assessments and audits of AD and Okta configurations, implementing necessary changes to mitigate risks.
  • Supported end-users in resolving access-related issues, providing excellent customer service and troubleshooting expertise.
  • Contributed to the development of documentation and training materials for AD and Okta processes, facilitating knowledge sharing among team members and end-users.
  • Participated in on-call rotations to address critical issues and ensure 24/7 system availability.

SYSTEM ENGINEER

CSC India Pvt. Limited
10.2007 - 03.2011
  • Provided support for Windows Server 2000 and 2003 provided support for TSM and VERITAS Backup Managed Patch Management.
  • Installed and configured DHCP and DNS.
  • Network Services: Configuring DHCP, DNS, DFS, RAS Servers & Terminal Services, Configuring & implementing Active Directory Services, Configuring and implementing WDS server.
  • Virtualization: Managing VMWARE (ESX 4.0 Environment).
  • Securing Domain through Group Policy and domain security policy Patch Management using WSUS and SCCM.
  • Backup and Recovery: Installing, administering, and troubleshooting VERITAS Backup Exec.
  • Assembling of Personal Computers, Installation of OS & Application software.

CONSULTING ENGINEER

Convergys India Pvt. Limited
10.2004 - 10.2007
  • Troubleshooting & Maintenance of PC's.with Windows 2003 and XP Operating System.
  • Installing Antivirus Products (Norton Antivirus, McAfee Antivirus, etc.)
  • Installing & Configuring Modems, Printers Scanners & Web-cam.
  • Installing and configuring connectivity devices like Ethernet Switches, hubs and Modems.
  • Installing & Configuring MS- Office XP, Office 2003, Office 2007.

Education

BSC -

Durgapur women's collage
Durgapur

Skills

  • Active Directory
  • SharePoint
  • Windows
  • OKTA
  • IT Service Management
  • Project Management
  • ITIL
  • Azure
  • Automation
  • Technical writing
  • Use of ChatGPT
  • GCP

Certification

  • Certified ScrumMaster (CSM), Scrum Alliance, March 2023
  • Project Management Professional (PMP), Project Management Institute, Aug 2024
  • ITIL V3 AXELOS Global Best Practice, June 2010

Languages

  • Kannada
  • Bengali
  • Hindi
  • English

Timeline

IT Program Manager

Broadcom India Pvt. Limited
02.2018 - Current

SENIOR OKTA/AD/SHAREPOINT SYSTEM ADMINISTRATOR

LSI India Pvt. Limited
03.2011 - 02.2018

SYSTEM ENGINEER

CSC India Pvt. Limited
10.2007 - 03.2011

CONSULTING ENGINEER

Convergys India Pvt. Limited
10.2004 - 10.2007

BSC -

Durgapur women's collage

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Suparna Banerjee