Suparna Biswas
Gurgaon,HR
Summary
Results-driven Senior Account Management Leadwith 10+ years of experience in driving revenue growth, leading high-performing teams, and building strategic partnerships. Proven track record in developing data-driven commercial strategies, managing key national accounts, and optimizing customer retention programs. Adept at negotiation, stakeholder management, and cross-functional collaboration to deliver business success in competitive industries such as e-commerce, SaaS, and digital marketplaces.
Overview
9
9
years of professional experience
Work History
Account Management Lead
Amazon.in
09.2021 - Current
- Led and managed a team of 5 account managers, achieving 40% revenue growth annually.
- Developed and executed commercial strategies that improved market share and customer retention by 150%.
- Strengthened relationships with key decision-makers, leading to 50% increase in contract renewals.
- Conducted business reviews and performance analysis, identifying opportunities for account growth.
- Spearheaded strategic negotiations for high-value accounts, securing deals worth 2Cr+.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Collaborated with sales, marketing, and operations teams to enhance customer experience.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Strategic Partnerships Manager
Prione Business Services
11.2018 - 09.2021
- Evaluated potential partners based on their strategic fit, financial stability, and market presence.
- Provided ongoing support to existing partners, addressing concerns proactively to maintain strong working relationships.
- Spearheaded events, conferences, and tradeshows to represent the company''s interests and cultivate new relationships in target markets.
- Negotiated favorable contract terms to secure successful long-term collaborations with industry leaders.
- Trained and mentored a team of 25 professionals,
- Developed data-driven reports to track KPIs, providing insights for business decisions.enhancing team performance and sales effectiveness.
- Developed comprehensive strategies to drive growth and business expansion via strategic alliances.
- Protected company interests by drafting clear guidelines outlining expectations from both parties in each partnership agreement.
- Facilitated communication between internal departments and external partners for seamless project execution.
- Managed partner relationships, ensuring alignment on goals and collaboration on marketing initiatives.
Deputy Manager
Naukri.com
04.2016 - 11.2018
- Worked on Naukri.com recruitment products, digital marketing for career sites, and applicant tracking systems (ATS), managing both pre-sales and post-sales activities.
- Engaged with corporate houses and placement consultancies to promote and sell Naukri.com products as recruitment solutions.
- Identified target markets and successfully penetrated them for lead generation and revenue growth, managing area mapping, prospecting, scheduling meetings, and closing sales.
- Ensured timely collection of payments and outstanding installments.
- Provided client training and after-sales support as needed.
- Maintained and updated client MIS and database in the CRM system.
- Managed key accounts, including Sabyasachi Couture, PS Group, Arch Group, Amrit Cements, French Motor Car Company, Ideal Real Estates, and various top MNCs and consultants.
Education
MBA - Marketing
WBUT
Kolkata07-2016
Bachelor of Science - Botany
Calcutta University
Kolkata, India07-2013
Skills
- Account Management & Key Account Strategy
- Commercial Strategy & Revenue Growth
- Sales & Negotiation Expertise
- Team Leadership & Performance Management
- Customer Retention & Success Programs
- Data Analytics & Business Intelligence
- Stakeholder Management & Relationship Building
- Cross-Functional Collaboration
Tools & Technologies
- CRM & Sales Platforms: Salesforce
- Data Analytics: Excel, Power BI
- Collaboration Tools: MS Office (Excel, PowerPoint, Word), Slack, Asana,Chime
Timeline
Account Management Lead
Amazon.in
09.2021 - Current
Strategic Partnerships Manager
Prione Business Services
11.2018 - 09.2021
Deputy Manager
Naukri.com
04.2016 - 11.2018
MBA - Marketing
WBUT
Bachelor of Science - Botany
Calcutta University
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