Suparna Bose
Lead Cabin Attendant | PMP | Team Leadership, Risk & Stakeholder Management
Bengaluru
Summary
Dynamic aviation leader with over 12 years of expertise in operations and team management, transitioning into project management. Proficient in stakeholder management, risk mitigation, and process improvement, with a strong foundation in Agile methodologies. PMP-oriented professional recognized for exceptional leadership, effective communication, and a proven ability to execute projects successfully. Committed to driving efficiency and delivering results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Language
Work History
Team Lead – Inflight Operations
Inter Globe Aviation
03.2018 - Current
- Led cross-functional inflight teams to deliver safe, compliant, and customer-focused operations.
- Managed stakeholders, risks, escalations, and real-time issue resolution.
- Implemented SOPs, tracked KPIs, and drove continuous improvement initiatives.
- Coached team members, and supported performance and change management.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Service Delivery Coordinator
RHEA HEALTHCARE
08.2016 - 03.2018
- Acted as a key stakeholder point of contact, managing service delivery, and issue resolution.
- Coordinated cross-functional teams to meet service quality and SLA targets.
- Tracked KPIs, managed risks, and supported continuous improvement initiatives.
- Reduced client complaints through proactive issue identification and resolution before escalation became necessary.
- Contributed to business development efforts by identifying opportunities for upselling or cross-selling services based on client needs analysis.
Guest Relation Coordinator
BM BIRLA HEART REASERRCH CENTRE
05.2015 - 08.2016
- Coordinated inpatient and outpatient services, admissions, billing, and appointments.
- Managed patient documentation, feedback, and issue resolution.
- Supported floor operations, bed management, and cross-department coordination.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Supported corporate clients by coordinating meeting rooms and catering services ensuring smooth operation of their events.
Administration Executive
GD INSTITUTE FOR FERTILITY REASERRRCH
06.2014 - 05.2015
- Managed branch administration, vendor coordination, facilities, and workforce support activities.
- Maintained employee records, attendance, and administrative reporting.
- Supervised support staff, handled billing approvals, and collaborated with HR on operational initiatives.
Education
PMO - Project Management
Project Management Institute
Newtown Square, USA 04.2001 -
Bachelor of Science - Information Technology
Sikkim Manipal Institute
Kolkata, India 04.2001 -
Skills
Operations management
AWARDS
6E ACHIEVER, 6E STAR PERFORMER
Timeline
Team Lead – Inflight Operations
Inter Globe Aviation
03.2018 - Current
Service Delivery Coordinator
RHEA HEALTHCARE
08.2016 - 03.2018
Guest Relation Coordinator
BM BIRLA HEART REASERRCH CENTRE
05.2015 - 08.2016
Administration Executive
GD INSTITUTE FOR FERTILITY REASERRRCH
06.2014 - 05.2015
PMO - Project Management
Project Management Institute
04.2001 -
Bachelor of Science - Information Technology
Sikkim Manipal Institute
04.2001 -