Suparna Menon
Senior Account Manager | HR Manager
Bengaluru
Summary
Highly efficient business development manager with prior international experience as a client services administrator; also been a talent recruiter / human resource officer with CPD and Six Sigma Certification. Headed business development and sales at Aarrrmor, a digital marketing agency in Bangalore, which ended up starting their own consumer brands. Have onboarded B2B marketplaces, concept sellers and D2C brands for the agency. Over 5 years of experience in the SAAS business space. At OnPro (UAE), solely handled accounts of multiple Fortune 500 companies and also brought-in 2 key clients. Also previously experienced in cost-effective talent acquisition, conducting Induction/Training programs, and Employee Effectiveness monitoring
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head of Business Development and HR Manager
Aarrrmor Digital agency
5 2020 - 12.2022
- Managed all communication that went out to prospective leads as well as clients during contract negotiation stage and after on-boarding. These include: Tailored sales presentations and pitch decks; Project pricing proposals that are competitive in the market; Weekly overview of accounts for the client and internal team to map out future scope and KPIs.
- Internal team structuring, coordination and reporting was conceptualised and managed by me for the Operations and Business Development teams at Aarrrmor. Also responsible to setup an efficiency tracker and reporting system that looked at our lead generation-conversion process, the marketing funnel, and the work load of all executives in the Operations team.
- Responsible for strategisng our approach to identify prospective clients via referrals, cold calling and via digital platforms
- Solely responsible for presenting Aarrrmor to leads, I managed to restructure the messaging based on current services we provide. I ended up on-boarding and managing clients ranging from B2B marketplaces, government bodies, customer oriented brands, to companies purely based on concept selling.
Team Lead: Client Services
OnPro | Www.onpro.ae
11.2016 - 12.2019
- Setting up effective channels of communication with clients, and being the single point of contact for most of them. In a team of 20 people at OnPro, I was leading teams for 16 out of 50 main clients, most of which had 200+ employees and are category leaders globally
- Constantly involved in conducting training sessions for the clients for their pre-existing product modules, as well as pitching to them the new modules that OnPro developed. I was often involved in conducting periodic business review meetings with the clients to access the value they are gaining from OnPro products. I was the one mainly responsible to maintain and carry forward the relationship with key clients like Continental Group (Finance/Insurance) and MVP Tech
- Was also responsible for surge in revenue for OnPro, by inspiring clients to purchase our SAAS products and additional Pro services. I was key in OnPro bagging Continental Group International and Inspire Integrated, two of their biggest clients then. With clients such as MVP Tech, I was majorly involved in their retention with OnPro based on the growth that our services provided.
- Initiating and leading internal product-review meetings based on client feedback, so that the development team better understands the need for new features. Streamlining the internal resource utilization on each client project, and responsible for workload management across the all sub-ordinates at OnPro. Being one of the first hires here, I had to build my team from scratch and assign responsibilities as the company grew
Talent Recruiter/ HR Officer
Sahara Computers (PTY) Ltd.
07.2014 - 07.2016
- Responsible for staff recruitment, as well as delivering and improving on the training modules for new hires across departments such as sales, marketing, finance, warehousing and shipping. With a mixture of local and international recruits here, making the process cost-effective was an important target for me
- My role in recruitment included analyzing and tracking our competitor's personnel and recruits; as well as catering to demographic constraints such as communication skills in local African recruits, and making sure there is no racial discrimination in the advertising/recruiting process
- Was in-charge of monitoring the effectiveness of the employee's overall compensation, as well as improving the various incentives and sales benefits programs. I had voluntarily conceptualised a job-satisfaction project to improve retention numbers, which was conducted across the 300 employees
- Acted as a liaison between the HR team and other departments not only for dispute resolution and grievances, but also to improve on manpower handling, and if necessary assistance in increasing or reducing the size of each team
Education
MBA - Human Resources Management & Marketing
N.I.E.T
Greater Noida 06.2012 - 2014.06
BBA - Hotel Management
A-IHM
Noida 06.2010 - 2012.06
Skills
Client servicing
Customer success management
Business development
Digital marketing management
Human Resource management
Talent acquisition plans
Process improvements
Certification
CPD: The CPD Certification Service
Additional Information
- Gold medalist in Athletics at school level
- Anchored the opening ceremony of Giants International Limited, a NGO in Delhi
- Part of the Core-committee of fests at N.I.E.T
- Won Miss Farewell & Beautiful Titles at N.I.E.T
Projects Undertaken
- R.E.C (Rural Electrification Corporation) : MBA Internship
Project: Employee morale
Duration: 6 weeks (June-July 2013)
- Big Bazaar (Future Group) : MBA Project
Project: Consumer psychology, Buying patterns, Customer satisfaction and Feedback management
- Le Meridien Windsor Place New Delhi : BBA-HM Internship
Duration: 6 months
- Radisson MBD Hotel Noida :
Duration: 1 month
Timeline
Certified Nutrition and Wellness Consultant: AFPA American Fitness Professionals & Associates
10-2019
CPD: The CPD Certification Service
11-2018
Team Lead: Client Services
OnPro | Www.onpro.ae
11.2016 - 12.2019
Talent Recruiter/ HR Officer
Sahara Computers (PTY) Ltd.
07.2014 - 07.2016
KPMG Six Sigma (Green Belt)
10-2013
MBA - Human Resources Management & Marketing
N.I.E.T
06.2012 - 2014.06
BBA - Hotel Management
A-IHM
06.2010 - 2012.06
Head of Business Development and HR Manager
Aarrrmor Digital agency
5 2020 - 12.2022
Similar Profiles
Narmin MansurovaNarmin Mansurova
Head of Organizational Development and Business Partnering at Innovation and Digital Development Agency under the Ministry of Digital Development and TransportHead of Organizational Development and Business Partnering at Innovation and Digital Development Agency under the Ministry of Digital Development and Transport
Rakhymzhan KuanyshRakhymzhan Kuanysh
Intern Frontend Developer (remote) at Digital Connection - Digital marketing agencyIntern Frontend Developer (remote) at Digital Connection - Digital marketing agency
Ihsan Anshari MajidIhsan Anshari Majid
ART DIRECTOR at Liquid Agency - Digital Creative AgencyART DIRECTOR at Liquid Agency - Digital Creative Agency
KAREEMULLA DADUGALLAKAREEMULLA DADUGALLA
Application Support Analyst at PVH SERVICES INDIA PRIVATE LIMITEDApplication Support Analyst at PVH SERVICES INDIA PRIVATE LIMITED
Varshika PrashanthVarshika Prashanth
Quality Assurance and Automation Engineer at Source Engineering ServicesQuality Assurance and Automation Engineer at Source Engineering Services