SUPARNO BHATTACHARYYA
Bengaluru
Summary
A seasoned professional with 13 years of expertise in investment banking and the oil & gas industry, adept at crafting innovative technological solutions to complex business challenges. Proven track record in designing IT services and managing infrastructure, application development, and maintenance projects with large, cross-functional teams and global suppliers/vendors in a matrix structure. A visionary manager with extensive experience in implementing new processes and driving innovation. Exceptional problem-solving skills combined with a deep understanding of policies and procedures. Skilled in evaluating employee performance and leading key projects to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SERVICE ASSURANCE MANAGER
SHELL INDIA MARKET PVT. LTD.
Bengaluru
09.2022 - Current
- As IT Service Assurance Manager, I manage enterprise connectivity IT contracts (~$450 million) and ensure maximum value is derived from contract scope without estranging relationship with suppliers
- Execute Contract Governance and Supplier Management
- Ensuring successful audits (internal & external) for services
- Review supplier performance in monthly service reviews & quarterly business reviews and ensure applicable service credits are translated to financial numbers
- Insure local legal and regulatory compliance is upheld with no breaches
- Participate and contribute to different Shell Governance bodies
- Accountable for Information Risk Management compliance and operated controls
- Accountable for supplier compliance with offshore and country specific health and safety (HSSE) requirements (DISA, Avetta etc.) and other mandatory training to operate at different Shell locations
- Delivered savings $515K with end of life and end of service hardware and IT asset refresh.
SUPPLIER DELIVERY MANAGER
SHELL INDIA MARKET PVT. LTD.
Bengaluru
01.2021 - 08.2022
- Managed Supplier Delivery for Shell Connectivity Operations across 800+ sites and 80+ countries; ensuring services delivered by suppliers/ vendors are sustainable, effective, and compliant
- Improved payment process to enable supplier payments and achieved saving of $780K
- Resolved Supplier Overdue Payment – Overdue payments to supplier reduced to ~$200K which was around $4.5M eliminating service at risk
- Monitored payment of $300M for suppliers
- Identified & resolved key systemic issues related to SAP Ariba and other ERP systems for various suppliers
- Prioritizing Projects to ensuring hardware deliveries during and after pandemic due to global chip shortages partnering with resellers and OEM suppliers.
TRANSITION MANAGER
SHELL INDIA MARKET PVT. LTD.
Bengaluru
02.2018 - 12.2020
- Supervise new projects/ enhancements that were transitioned to operations as per agreed qualities and standards
- Review and support operational planning and delivery of new services in response to new service requests
- Work with Project Managers during service transition to ensure all gaps are addressed, documented and evidence are collected
- Ensure MSA/CCN are correctly amended before any service is onboarded into operation
- Provide consultancy for tools, processes, KT, licenses, and communications
- Ensure Service Level Agreements (alignment of E2E SLA within associated agreements and contracts), Run & Maintain costs, Knowledge Transfer & Transition Plan, co-ordinate source code documentation and handover
- Assure the solution handed across is compliant with relevant security standards (including L&R countries and Health & Safety (HSSE)), Business Continuity Plans & Disaster Recovery Plans are delivered, License Management is agreed, asset inventories are up-to-date, and sign off & involvement of key support staff are sought & delivered
- Assure prior to services onboarding, configuration details and CI Relationships of associated support processes and tools are updated to reflect implementation (Using service now)
- Key Projects Delivered: Insourcing of operations (Internet & Connectivity portfolio) supported by suppliers for over 18 years
- Implementing Remote access solutions (Zscaler Private Access - ZPA) at SHELL for 100K users across the globe in 70+ countries
- Global replacement of firewalls for critical Azure platforms as per business requirements
- Deployment of Public Zen and Physical Zen in L&R countries for internet breakout
- Implementation of E911 in US.
QUALITY SPECIALIST
Société Générale Global Solution Centre
Bengaluru
03.2015 - 01.2018
- Worked as Quality Manager on continuous improvement of operations, Data Analytics using data science techniques, Project Transformation and IPCM delivering savings of 7FTEs
- Formed feature teams for Agile DEVOPS environment
- Redesigned service desk based on skill set and operational requirement
- New -Edge Acquisition by SG Group – delivered project to merge New-Edge infrastructure with SG group
- Successfully established control tower to manage Incident and Change Management globally for corporate and investing banking.
OPERATIONS ENGINEER
Société Générale Global Solution Centre
Bengaluru
10.2011 - 02.2015
- Managing SG's corporate and investment banking (CIB) infrastructure in a production environment, one of the largest and most complex infra set up
- Global infrastructure monitoring and troubleshooting of production infra components (servers, database, and network)
- Perform DR & BCP activities
- Run month end closure activities for Corporate & Investment Banking Systems
- Run scheduling batches
- Ensure trading servers are refreshed, back-up is done and brought back for business next day before start of trading.
Education
Bachelor of Technology - Electrical and Electronics Engineering
West Bengal University of Technology
Kolkata, India05.2011
Skills
- Enterprise IT Contract Management
- Supplier & Vendor Management
- Relationship Building
- Project & Program Management
- Project Planning
- Contract Negotiation
- Cross-Functional Teamwork
- Complex Problem-Solving
- Process Improvement & Quality Management
- Team Leadership
- IT Compliance & HSSE
- Financial Management
- IT Service Delivery & Operations Management
- Analytical Skills
- Contract Management
- Budget Control
Certification
- Lean Six Sigma Green Belt
- ITIL Intermediate Certificate in IT Service Operations
- Data Science with R Program
- ITIL Intermediate Certificate in IT Continual Service Improvement
- COBIT 2019 Foundation
- PMP from PMI
Accomplishments
- Received Shell Global CIO Award 2021 for delivering Connectivity Insourcing Program.
- Received Star award at Société Générale for exceptional performance.
- Received Star of the Quarter in Q3, 2015 at Société Générale.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Elementary (A2)
A2
References
References available upon request.
Timeline
SERVICE ASSURANCE MANAGER
SHELL INDIA MARKET PVT. LTD.
09.2022 - Current
SUPPLIER DELIVERY MANAGER
SHELL INDIA MARKET PVT. LTD.
01.2021 - 08.2022
TRANSITION MANAGER
SHELL INDIA MARKET PVT. LTD.
02.2018 - 12.2020
QUALITY SPECIALIST
Société Générale Global Solution Centre
03.2015 - 01.2018
OPERATIONS ENGINEER
Société Générale Global Solution Centre
10.2011 - 02.2015
Bachelor of Technology - Electrical and Electronics Engineering
West Bengal University of Technology
- Lean Six Sigma Green Belt
- ITIL Intermediate Certificate in IT Service Operations
- Data Science with R Program
- ITIL Intermediate Certificate in IT Continual Service Improvement
- COBIT 2019 Foundation
- PMP from PMI
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