Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Disclaimer
Languages
Languages
Timeline
Generic

Superna Roy

Chennai

Summary

Responsible customer care executive, passionate about delivering outstanding quality and service. Offering 5 years of experience in industry with history of recognition for performance.

Overview

9
9
years of professional experience

Work History

Homemaker

Career Break
07.2021 - Current
  • I took 3 year off to raise my daughter
  • I am now ready to devote my time to career and i'm looking for new challenge.

Case Officer Consultant

Apex Visa immigration
Pune
01.2021 - 07.2021
  • Effectively managed to the clients in obtaining PR visas, work permits, and tourist visas according to their education, work experience, and bank balance
  • Handled documentation work and successfully resolved complex cases.

Representative Customer Services

Concentrix Service
Pune
07.2020 - 12.2020
  • Handle inbound calls, solved refund-related issues and product-related issues
  • It was only a 5-month contract-based job.

Level 2 Customer Support

Karvy Digiconnect LTD
Hyderabad
07.2018 - 05.2019
  • Were assist to the guest for self-check-in process through WhatsApp and calls
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems
  • Managed high-pressure situations effectively, quickly resolving urgent issues.

Event Management

Host Staffing
Hyderabad
09.2017 - 05.2018
  • Planning and preparation of business and social events
  • Product promotions
  • Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.

Consultant

Sutherland Global Service
Hyderabad
03.2016 - 09.2017
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Due to some technical reasons, the company lost the project, which caused the company to shut down the project and lay off all the employees.

Education

SSC (10TH) -

Army School

HSC (12TH) -

Gowtham Junior Collage

B.B.A Computer Application -

Sai Teja Degree Collage

Skills

  • Customer Service Principles Understanding
  • Order Status and Payment Systems Expertise
  • Microsoft Office Proficiency
  • Client-Centre approach
  • Flexible and Adaptable
  • Effective communication ability

Personal Information

  • Age: 32
  • Husband's Name: Tanaji Balaso Mane
  • Date of Birth: 09/08/92
  • Marital Status: Married
  • Religion: Hindu

Hobbies and Interests

  • Sport – Bicycling & Running
  • Traveling

Disclaimer

I hereby solemnly declare that all the statement made are true and correct to the best of my knowledge and belief.

Languages

English, Hindi, Bengali

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Timeline

Homemaker

Career Break
07.2021 - Current

Case Officer Consultant

Apex Visa immigration
01.2021 - 07.2021

Representative Customer Services

Concentrix Service
07.2020 - 12.2020

Level 2 Customer Support

Karvy Digiconnect LTD
07.2018 - 05.2019

Event Management

Host Staffing
09.2017 - 05.2018

Consultant

Sutherland Global Service
03.2016 - 09.2017

SSC (10TH) -

Army School

HSC (12TH) -

Gowtham Junior Collage

B.B.A Computer Application -

Sai Teja Degree Collage

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Superna Roy