AI - RPA Tool to automate the PO, reduces to perform manual, time-consuming work by 80%
Supply Chain Specialist
Priyadharshini
Bangalore,KA
Summary
Results-driven supply chain specialist with 15 years of experience in customer support management and logistics optimization. Demonstrated expertise in enhancing operational efficiency and reducing costs through strategic planning and execution. Adept at leveraging data-driven insights to streamline processes and improve service delivery, ensuring alignment with organizational goals. Committed to fostering collaborative relationships across teams to drive continuous improvement and achieve exceptional results.
Overview
15
15
years of professional experience
8
8
Certifications
Work History
Customer Service Specialist
Buckman Laboratories Pvt Ltd
03.2022 - Current
- Coordinate daily orders with the warehouse operation, ensuring seamless collaboration among the Sales, Production, Inventory Planning, and Logistics teams to optimize the shipment process.
- Ensure compliance with customer requirements, consistently meet delivery expectations, and enhance customer satisfaction.
- Maximized order fulfillment by prioritizing and consolidating shipments, contributing to an overall increase in supply chain profitability.
- Analyzed daily reports to monitor improvements in on-time delivery, leading to significant process enhancement.
- Processing (Paper Technology (PT) and Emergent Market) orders for U.S. domestic accounts, creating delivery and issuing goods upon inventory availability, witnessing BOL and CoA to customers on demand, along with delivery tracking details with TMS, adding freight charges and invoicing by processing third-party invoices via (ARIBA, Taulia, Coupa, and Open Invoice), processing subscription, equipment, credit, debit, drop shipment, levelized, and consignment billing.
- Managed projects on order processing, order consolidation, and freight optimization.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Processing 80% (236 order per month on AVG) online orders and 90% of invoices with 100% Freight calcaultion,
Customer Service Associate
Tespa Tools Pvt Ltd
12.2017 - 02.2022
- Post-sales customer handling for service calls, breakdowns, preventive maintenance, and tender documentation, as well as remote technical support.
Service Coordinator
Panasonic India Pvt Ltd
07.2014 - 10.2017
- End to end customer order processing and enclosing dispatch details/
Biomedical Service Engineer
Cura Healthcare Pvt Ltd
05.2011 - 06.2014
- Technical support / troubleshoot engineer in X-ray, CT machinery.
Education
MBA - Marketing Communication
IBMI
Berlin, Germany04-2020
Bachelor of Science - Computer Applications Development
Madras University
Chennai, India 04.2001 -
Skills
Customer service support for orders, tracking deliveries and invoices
Good communication skills on handling customer queries
Complaint resolution for US and Canada domestic orders
Customer relations with respect to invoices and over DUE
Regulatory compliance - US state regulatory
Certification
CSCMP – The council of supply chain Management professionals
Accomplishments
- ACHIEVER AWARD (Order Consolidation – Single Stop Recommendation) November 2025
- GEM AWARD (Excellence in executing Freight optimization) September 2025 - Memphis
- GEM AWARD (Unwavering Customer Support) April 2024 – Memphis
- GEM AWARD (Going Extra Miles) November 2023 – Memphis
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
AFFIRMATION
I do hereby declare that the particulars of information and facts stated above are true, correct and complete to the best of my knowledge and belief.
Yours Truly
Priyadharshini R
Software
Power BI - Freight Optimization - enables tracking of key logistics performance indicators, such as order fulfillment time, transportation costs, and warehouse inventory levels
Timeline
Customer Service Specialist
Buckman Laboratories Pvt Ltd
03.2022 - Current
Customer Service Associate
Tespa Tools Pvt Ltd
12.2017 - 02.2022
Service Coordinator
Panasonic India Pvt Ltd
07.2014 - 10.2017
Biomedical Service Engineer
Cura Healthcare Pvt Ltd
05.2011 - 06.2014
Bachelor of Science - Computer Applications Development
Madras University
04.2001 -
MBA - Marketing Communication
IBMI