Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
References
Software
Interests
Timeline
Generic
Suprabath Raju Challa

Suprabath Raju Challa

Business Operations Management and Analysis Professional
Hyderabad

Summary

MBA candidate and Energetic Business Operations and Analysis Professional who is dedicated to creating efficiency at all levels of management. Adept at critical analysis, developing comprehensive reports for management, and working as part of a team. Specializes in Business Operations administration, Business Analysis, recruitment, retail sales, and marketing management environments.

Overview

6
6
years of professional experience
8
8
Certifications
3
3
Languages

Work History

Transport Operations Administrator

Greene King
12.2023 - 01.2024
  • Managing data of the transportation and logistics department and debriefing the drivers to ensure that the process was smooth.
  • Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
  • Developed comprehensive training programs for new employees, improving overall team performance and knowledge.
  • Managed administrative tasks including invoicing, record keeping systems, and regulatory documentation necessary for maintaining a compliant transport operation.
  • Implemented safety protocols throughout the organization to reduce accidents and ensure a healthy work environment for all staff members.

Inbound Customer Service and Operations Associate

Concentrix
04.2022 - 07.2023
  • Managing relationships with customers, ensuring service levels were continually met.
  • Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
  • Served as a liaison between departments, facilitating communication to ensure smooth operations throughout the organization.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

Business Development Associate (Team Leader)

BYJU's - The Learning APP
06.2019 - 12.2020
  • Contacting potential customers (parents and students) to set up meetings and counsel the students on learning pedagogies and BYJU´s personalised learning journey.
  • Closing the deals and generating revenue.
  • Closing high-revenue B2B deals.
  • Performing 360 recruitment processes to hire new team members.
  • Working in an embedded business team focused on a communication or marketing role.
  • Assisting students and graduates seeking careers and employability support, including career information and academic support.
  • Developing a communication mindset as a team leader.
  • Assisting with the organization and promotion of careers and employability resources to support students.
  • Supervising a team of ten, including organizing and facilitating weekly team meetings as a sales team leader.
  • Exceeding weekly personal sales targets.
  • Generating revenue throughout the sales associate career.
  • Closing the highest number of sales by marketing the company's new product.
  • Working as an Ace of BYJU´S.
  • Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
  • Implemented sales strategies targeting specific industries or regions, leading to increased market share in key areas.
  • Prepared detailed reports for senior management, highlighting key performance indicators and progress towards goals.
  • Maintained accurate records of all financial transactions processed within the department ensuring compliance with regulatory requirements.

Assistant Software Engineer - Developer

Tata Consultancy Services
07.2018 - 04.2019
  • Working on Aircraft Management projects to track the aircraft in the Defence Research and Development Organisation.
  • Working on the backend maintenance projects of the State Bank of India..
  • Developed custom scripts to automate repetitive tasks, increasing overall team efficiency.
  • Participated in regular coding reviews to maintain consistency across the entire development team''s output while upholding high quality standards.

Education

MBA -

University of Central Lancashire
United Kingdom
04.2001 -

Master of Science - Software Engineering

Vellore Institute of Technology
Vellore, India
04.2001 -

Skills

Communication Skills

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Websites

Certification

Masters program in Business Analyst - Simplilearn, 06/2023 - 11/2023

Additional Information

Languages - English, Hindi, Telugu, Efficient MS Office experience - Word, Excel, Outlook, Teams

References

Available on request

Software

Microsoft 365

Microsoft Excel

Tableau

Powere BI

Leadsqaure

Sql Server

Interests

Exploring new technologies

Sports like Cricket, Snooker

Participating in social events

Timeline

Transport Operations Administrator

Greene King
12.2023 - 01.2024

Inbound Customer Service and Operations Associate

Concentrix
04.2022 - 07.2023

Business Development Associate (Team Leader)

BYJU's - The Learning APP
06.2019 - 12.2020

Assistant Software Engineer - Developer

Tata Consultancy Services
07.2018 - 04.2019

MBA -

University of Central Lancashire
04.2001 -

Master of Science - Software Engineering

Vellore Institute of Technology
04.2001 -

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Suprabath Raju ChallaBusiness Operations Management and Analysis Professional