Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Suprabha Kumari

Gaya

Summary

Strategic and analytical professional with experience in system analysis, software development, and cross-functional project delivery. Proven track record of driving operational efficiency and business impact through data-driven solutions, stakeholder alignment, and a consultative approach.

Overview

6
6
years of professional experience

Work History

Consultant

Infosys Finacle
05.2025 - Current
  • Synthesized decade-long strategic visions of top global retail banks and developed an executive presentation aligning OKRs, KPIs, and organizational enablers, enabling leadership-level strategic alignment and informed decision-making.
  • Developed a comprehensive capabilities report across all Finacle products, outlining functional strengths, technical specifications, and value propositions to support senior leadership in business development and stakeholder communication.
  • Crafted an insight-driven presentation on Customer 360° and Single Voice of Customer for a leading client, enabling a unified customer engagement strategy to enhance user experience and streamline multi-channel operations.
  • Managed Finacle application environments by executing system updates, OS patching, test data provisioning, and access control to ensure high availability and seamless support for consulting operations.
  • Accelerated onboarding into Finacle’s universal banking suite by completing 40+ intensive modules, gaining deep expertise in core banking systems and consulting frameworks within the Finacle Consulting Group.

Technology Analyst

Infosys Limited
06.2022 - 05.2024
  • Led the integration of a content management system within a digital app and implemented a cache server that reduced direct CMS calls by over 99%, demonstrating strong leadership and cross-functional collaboration.
  • Redesigned a solution to automate the viewing of medical underwriting decisions for 50,000+ users, enhancing usability, streamlining workflows, and delivering measurable value to stakeholders.
  • Led a UX design overhaul across 95% of application screens, enhancing visual functionality and accessibility, and implemented Google Analytics with zero critical defects.
  • Built a responsive alert system enabling real-time email and SMS notifications for payment failures within 15 minutes, significantly improving service levels and operational efficiency.

System Engineer

Tata Consultancy Services
02.2019 - 06.2022
  • Collaborated with cross-functional teams across geographies to drive end-to-end application delivery, maintaining a defect rate below 10% and demonstrating strong interpersonal and analytical problem-solving skills.
  • Integrated a user feedback microservice into a client application, ensuring a responsive interface and seamless user experience, contributing to improved client satisfaction and engagement.
  • Optimized an insurance application for cross-platform compatibility and performance across devices, leading to a 25% increase in user engagement and a 15% reduction in device-specific issues.

Education

Executive MBA -

IIM Shillong
01-2025

Master of Computer Applications -

Chandigarh University
01-2024

Bachelor of Computer Applications -

Patna University
01-2018

Skills

Consulting skills

  • Structured problem solving
  • Hypothesis-driven thinking
  • Data-driven decision-making
  • Business case development
  • Data interpretation and insight generation

Analytical and technical skills

  • Advanced Excel (modeling, dashboards)
  • Executive communication (storyboarding, C-level presentations)
  • SQL, Python
  • Agile and project management tools, such as JIRA

Accomplishments

  • Winner at the Markathon Call for Articles event organized by IIM Shillong.
  • Received the Fresco Play Miles Award, on-the-spot, and token of appreciation at the workplace for continuous learning, outstanding performance, and taking initiative.
  • Earned a place on the Student Roll of Honor by securing 2nd rank out of over 500 students in the undergraduate program, graduating in the top 0.5% of the class.

Timeline

Consultant

Infosys Finacle
05.2025 - Current

Technology Analyst

Infosys Limited
06.2022 - 05.2024

System Engineer

Tata Consultancy Services
02.2019 - 06.2022

Executive MBA -

IIM Shillong

Master of Computer Applications -

Chandigarh University

Bachelor of Computer Applications -

Patna University

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Suprabha Kumari