Suprabhat Dey
Contai
Summary
Highly motivated Front Office Executive with 3+ years of experience in the hospitality industry, excelling in guest relations, front desk operations, and reservation management. Adept at providing exceptional customer service, ensuring smooth check-ins and check-outs, handling guest inquiries, and coordinating with departments for operational excellence. Proficient in hotel software and billing systems, with a strong ability to multitask and resolve guest concerns efficiently. Passionate about upholding brand standards and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Front Office Executive
Visthara Urban Boutique Hotel
BENGALURU
01.2025 - Current
- Greet and assist guests with check-in/check-out, ensuring a seamless experience.
- Managed front desk activities, including guest registration and concierge services.
- Handled walk-in reservations and room assignments
- Handle reservations, cancellations, and modifications efficiently.
- Managing business travelers, VIP guests, and long-stay clients with personalized service.
- Promoting room upgrades, F&B services, and special packages to maximize revenue.
- Coordinating with housekeeping and maintenance to ensure room readiness.
- Manage guest complaints professionally and coordinate with relevant departments.
- Maintain accurate billing and process payments with attention to detail.
- Processing invoices and managing payments with accuracy.
- Ensure compliance with hotel policies and guest service standards.
Front Office Receptionist
Hotel Brij Lodge
Haridwar
08.2022 - 12.2024
- Greet and assist guests with check-in/check-out, ensuring a seamless experience.
- Managed front desk activities, including guest registration and concierge services.
- Handle reservations, cancellations, and modifications efficiently.
- Coordinating with housekeeping and maintenance to ensure room readiness.
- Manage guest complaints professionally and coordinate with relevant departments.
- Maintain accurate billing and process payments with attention to detail.
- Ensure compliance with hotel policies and guest service standards.
Education
Diploma in Hotel Administration - Hospitality Management
Contai Collage Of Learning & Management Science
Contai09-2021
Bachelor of Arts - English Language And Literature
Contai Prabhat Kumar Collage
Contai04-2019
Skills
✅ Guest Relations & Customer Service – Delivering outstanding service to enhance guest satisfaction and loyalty
✅ Front Desk Operations – Managing check-ins, check-outs, and room allocations efficiently
✅ Reservation & Booking Management – Handling reservations via phone, email, and online platforms
✅ Billing & Payments – Processing invoices, handling cash/card transactions, and ensuring accuracy
✅ Communication & Interpersonal Skills – Engaging professionally with guests, colleagues, and management
✅ Problem Resolution – Addressing guest concerns promptly and ensuring swift resolutions
✅ Corporate Guest Handling – Managing business travelers, VIP guests, and long-stay clients with personalized service
✅ Upselling & Revenue Generation – Promoting room upgrades, F&B services, and special packages to maximize revenue
✅ Hotel Software Proficiency – Skilled in PMS software [eZee, Cloud Beds, Lucid Promis]
✅ Multitasking & Time Management – Managing multiple tasks effectively under pressure
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Front Office Executive
Visthara Urban Boutique Hotel
01.2025 - Current
Front Office Receptionist
Hotel Brij Lodge
08.2022 - 12.2024
Diploma in Hotel Administration - Hospitality Management
Contai Collage Of Learning & Management Science
Bachelor of Arts - English Language And Literature
Contai Prabhat Kumar Collage
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