Suprabhat Dey
Contai
Summary
Results-driven hospitality professional with 4+ years of progressive experience in front office operations, guest relations, and team coordination. Proven track record of enhancing guest satisfaction, streamlining front desk processes, and supporting revenue growth through effective reservation and upselling strategies. Skilled in leading daily operations, mentoring junior staff, and collaborating cross-functionally to deliver seamless service excellence. Proficient in hotel management systems and billing operations, with strong problem-solving and decision-making abilities. Committed to maintaining brand standards while driving continuous improvement in guest experience and operational efficiency.
Overview
4
4
years of professional experience
4042
4042
years of post-secondary education
Work History
Front Office Executive
Park Avenue Hotel
Bengaluru
09.2025 - Current
- Managed guest check-in and check-out processes efficiently.
- Coordinated room reservations and maintained accurate booking records.
- Assisted guests with inquiries and provided exceptional customer service.
- Inputted data into database system accurately and timely.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Front Office Executive
Visthara Urban Boutique Hotel
BENGALURU
01.2025 - 09.2025
- Greet and assist guests with check-in/check-out, ensuring a seamless experience.
- Managed front desk activities, including guest registration and concierge services.
- Handled walk-in reservations and room assignments
- Handle reservations, cancellations, and modifications efficiently.
- Managing business travelers, VIP guests, and long-stay clients with personalized service.
- Promoting room upgrades, F&B services, and special packages to maximize revenue.
- Coordinating with housekeeping and maintenance to ensure room readiness.
- Manage guest complaints professionally and coordinate with relevant departments.
- Maintain accurate billing and process payments with attention to detail.
- Processing invoices and managing payments with accuracy.
- Ensure compliance with hotel policies and guest service standards.
Front Office Receptionist
Hotel Brij Lodge
Haridwar
08.2022 - 12.2024
- Greet and assist guests with check-in/check-out, ensuring a seamless experience.
- Managed front desk activities, including guest registration and concierge services.
- Handle reservations, cancellations, and modifications efficiently.
- Coordinating with housekeeping and maintenance to ensure room readiness.
- Manage guest complaints professionally and coordinate with relevant departments.
- Maintain accurate billing and process payments with attention to detail.
- Ensure compliance with hotel policies and guest service standards.
Education
Gen AI Master - Gen Ai
Unacademy
03.2025 - 08.2025
Diploma in Hotel Administration - Hospitality Management
Contai Collage Of Learning & Management Science
ContaiBachelor of Arts - English Language And Literature
Contai Prabhat Kumar Collage
ContaiSkills
✅ Guest Relations & Customer Service – Delivering outstanding service to enhance guest satisfaction and loyalty
✅ Front Desk Operations – Managing check-ins, check-outs, and room allocations efficiently
✅ Reservation & Booking Management – Handling reservations via phone, email, and online platforms
✅ Billing & Payments – Processing invoices, handling cash/card transactions, and ensuring accuracy
✅ Communication & Interpersonal Skills – Engaging professionally with guests, colleagues, and management
✅ Problem Resolution – Addressing guest concerns promptly and ensuring swift resolutions
✅ Corporate Guest Handling – Managing business travelers, VIP guests, and long-stay clients with personalized service
✅ Upselling & Revenue Generation – Promoting room upgrades, F&B services, and special packages to maximize revenue
✅ Hotel Software Proficiency – Skilled in PMS software [eZee, Cloud Beds, Lucid Promis,Djubo]
✅ Multitasking & Time Management – Managing multiple tasks effectively under pressure
- Team collaboration
- Leadership and supervision
- Visitor management
Languages
Hindi
Proficient
C2
English
Proficient
C2
Bengali
Proficient
C2
Timeline
Front Office Executive
Park Avenue Hotel
09.2025 - Current
Gen AI Master - Gen Ai
Unacademy
03.2025 - 08.2025
Front Office Executive
Visthara Urban Boutique Hotel
01.2025 - 09.2025
Front Office Receptionist
Hotel Brij Lodge
08.2022 - 12.2024
Diploma in Hotel Administration - Hospitality Management
Contai Collage Of Learning & Management Science
Bachelor of Arts - English Language And Literature
Contai Prabhat Kumar Collage