Supraja Koyyana
Vijayawada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Standard Chartered Bank
Chennai
12.2021 - Current
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
- Resolved complex technical problems through root cause analysis techniques.
- Configured, maintained, and monitored computer systems for optimal performance.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
- Provided remote access of Virtual machines to developer's and upgraded softwares in VMs based on the requirement
Education
Bachelor of Science - Computer Science And Chemistry
Sri Durga Malleswara Siddhartha Mahila Kalasala
Vijayawada01-2020
Intermediate Education -
Sri Aditya Junior College
Tadepalligudem04-2017
Skills
- Interpersonal Communication
- Process Improvement
- Teamwork and Collaboration
- Issue Research
- Problem-Solving
- Application Support
- Incident Management
- Technical Support
- Remote Support
- Virtualization Technologies
Technical Skills
- SQL
- Incident management
- Managed Virtual networks , storage and other virtualization components
- Application Monitoring
Declaration
- The information presented in this resume accurately reflects my qualifications and experience
Timeline
Technical Support Engineer
Standard Chartered Bank
12.2021 - Current
Bachelor of Science - Computer Science And Chemistry
Sri Durga Malleswara Siddhartha Mahila Kalasala
Intermediate Education -
Sri Aditya Junior College
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