MS Office
Supraja Mangu
Senior Technical Associate
Visakhapatnam,Andhra Pradesh
Summary
Resilient Technical Associate with a year operating in demanding internal and external support roles. Applies exceptional technical knowledge and expansive operational experiences. Hungry to continue expanding repertoire of skills and competencies through dedicated application of training and tireless execution of assigned tasks.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Technical Associate
Broadridge Financial Solutions
Hyderabad, Telangana
09.2019 - 10.2020
- Acting as the primary client liaison in communicating and/or resolving client inquiries including working with various internal teams.
- Driving constant product improvement via new ideas working with internal teams and supporting clients (system enhancements, new features, etc.).
- Communicating clear and realistic with internal teams to accomplish client expectations.
- Worked with the clients like Mitsubishi, Barclays, Apex, and internal resources to implement client changes.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Supported Bring Your Own Device efforts by onboarding devices and verifying technical compliance.
Education
Master of Science - Statistics And Computer Science
Andhra University
Visakhapatnam 09.2016 - 11.2019
Bachelor of Science - Mathematics, Statistics with Computer Science
Prism Degree And P.G College
Visakhapatnam 06.2013 - 04.2016
High School Diploma -
Ascent Classes
Visakhapatnam 06.2011 - 03.2013
High School Diploma -
KENDRIYA VIDYALAYA WALTAIR
Visakhapatnam 04.2010 - 03.2011
Skills
Customer service expert, Operations support and Technical issues analysis
Active Listening and Attention to Detail and Research
Organization and Time Management
Excellent Communication
Leadership
Critical and Analytic thinking
Websites
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Increased number of resolved job tickets by 50% over previous year.
- Recipient of individual and departmental awards for providing stellar client service.
- Trained and led technical support teams of more than 2 support specialists.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Won a Badminton match in Broadridge on the occasion of Sports Meet'20
- Received a multiple ACE awards in Broadridge.
- Received first prize in Odisha Dance Festival’09
Software
HTML
DBMS
AS400
Manual Testing
Automation Testing( Selenium Framework)
Data Science Using Python and R programming
Certification
Data Science using Python and R programming Training - 08/2018 to 10/2018
Timeline
Technical Associate
Broadridge Financial Solutions
09.2019 - 10.2020
Data Science using Python and R programming Training - 08/2018 to 10/2018
10-2018
Manual Testing Training - 05/2017 to 06/2018
06-2017
Selenium with Frame Works Training - 05/2017 to 07/2018
06-2017
Master of Science - Statistics And Computer Science
Andhra University
09.2016 - 11.2019
Bachelor of Science - Mathematics, Statistics with Computer Science
Prism Degree And P.G College
06.2013 - 04.2016
High School Diploma -
Ascent Classes
06.2011 - 03.2013
High School Diploma -
KENDRIYA VIDYALAYA WALTAIR
04.2010 - 03.2011