Supraj CB
Fraud and claims analyst
Bengaluru,KA
Summary
Proven Analyst with a track record of detecting and preventing fraud at JPMorgan Chase, enhancing client and organizational security. Excelled in customer-centric roles and drove sales growth at Convergys, AT&T through strategic marketing campaigns. Skilled in AML, KYC, Compliance, Onboarding procedures and risk analysis, with a strong focus on collaborative problem-solving and process improvement.
Overview
9
9
years of professional experience
Work History
Analyst
JPMorgan Chase, JPMorgan Chase & Co
09.2017 - Current
- Worked as Fraud analyst and Claims specialist detecting and preventing fraudulent activities to avoid losses for client and the organization. Collaborated with cross-functional teams and different departments to identify opportunities for business needs and requirements. Maintained overall safe work environment.
- Have gained basic understanding of Dormant, Trust , Estate, Business accounts and POA/trustee or signers through trainings.
- Identified and resolved problems through root cause analysis. managed project plans and timelines.
Senior Specialist
Convergys, AT&T
11.2015 - 09.2017
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Drove organizational growth by identifying areas for expansion. Focused on market penetration and increased sales.
Education
Diploma - Electronics And Communications
Adichunchanagiri Institute of Technology
Chikkamagaluru 04.2001 -
PRE-UNIVERSITY EDUCATION - Computer Science
Jyothy Kendriya Vidyalaya
Bengaluru 04.2001 -
Skills
Customer centric focus behavior with deep knowledge about Online, card and check claims in association with bank policy procedure, Incident Reporting regulations and guidelines
Have handled reviewing deposits preventing losses with idea about consumer banking and Onboarding along with AML and KYC procedures
Good at Account Reconciliation, Process Improvements, Risk Mitigation, Deadline Adherence, sales and billing also have identified issues and handled a team through Risk Analysis in Collaboration with Leadership
Accomplishments
- Achieved Goals and metrics by assisting customers and bankers with accuracy, integrity and efficiency. Have received awards and recognition for customer satisfaction, highest number of sales and completion of given tasks/project to completion.
- Supervised team of 8 staff members at convergys by closing the sales also resolving the billing and technical concerns. Always took ownership and been a MVP during my academics, sports and at work.
Languages
English
kannada
i hereby declare that the above mentioned information is true to the best of my knowledge
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Timeline
Analyst
JPMorgan Chase, JPMorgan Chase & Co
09.2017 - Current
Senior Specialist
Convergys, AT&T
11.2015 - 09.2017
Diploma - Electronics And Communications
Adichunchanagiri Institute of Technology
04.2001 -
PRE-UNIVERSITY EDUCATION - Computer Science
Jyothy Kendriya Vidyalaya
04.2001 -