Supratik Goswami
Bangalore
Summary
To apply my learned knowledge and skills to real worlds situations and be a valuable team member in order to contribute efficient and important skills to the workplace I am in. I will carry out my role in an efficient and cost-effective way and do everything in my power. Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Business Development Associate
Interioverse Designs Pvt. Ltd.
10.2024 - 06.2025
- Developed and executed strategic sales plans to drive revenue growth across various market segments.
- Maintained strong relationships with existing clients, ensuring their needs were met and satisfaction remained high.
- Assisted businesses with setting up marketing policies and programs for consistent growth.
- Coached and trained staff to comply with company policy and procedures.
- Presided over business meetings to define the vision and mission of the company.
- Researched prospective clients to develop and execute cold call lists.
- Analyzed competitor strategies and performance to inform business development plans and competitive positioning.
Inside Sales Specialist
Orange Health Labs
09.2023 - 01.2024
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Guided callers through troubleshooting, navigating company site and using products or services.
- Identified and pursued opportunities to upsell company products and services.
Inside Sales Specialist
Practo
10.2021 - 06.2023
- Developed and deepened customer relationships to drive revenue growth.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Won Multiple awards for over achieving the sales targets.
Business Development Associate
Byju's
12.2020 - 06.2021
- Negotiated contracts and closed sales with new and existing clients.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Engaged with customers to build business relationships.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Business Development Executive(Seller Onboarding) and Quality Analyst
Startek
07.2019 - 12.2020
- Helping sellers with inquiries related to their accounts, products, listings, orders, and other aspects of using the platform effectively.
- Resolving technical issues, order discrepancies, payment problems, and other seller-related challenges.
- Providing sellers with information and guidance on the platform's policies, terms of service, and best practices for selling.
- Assisting new sellers with the onboarding process and providing training on using the platform's tools and features effectively.
- Listening to recorded or live Seller interactions to assess the quality of service provided by the customer service representatives.
- Scoring calls based on predefined criteria, such as adherence to scripts, politeness, accuracy, problem resolution, and compliance with company policies.
- Assisting in the training and development of customer service representatives, focusing on areas of improvement identified through call evaluations.
- Previously known as AEGIS
Customer Relationship Executive
Jeeves Consumer Services
08.2017 - 03.2019
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Coordinated customer service team projects, achieving successful on-time completion.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
Education
B.com -
12.2015
PUC -
12.2012
SSLC -
12.2010
Skills
- Teamwork
- Ownership
- Self-organization
- Analytical skills
- Adaptability
- Auditing
- MS-Excel
- Communication skills
- Team player
- Confidence
- Determination
- Opportunistic
- Listening skills
- Customer Relationship Management
- Consultative sales strategies
- Sales
- Goal-oriented
- B2B sales
- Multi-tasking
- Solution development
- Client relationship management
- Sales strategy development
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Timeline
Senior Business Development Associate
Interioverse Designs Pvt. Ltd.
10.2024 - 06.2025
Inside Sales Specialist
Orange Health Labs
09.2023 - 01.2024
Inside Sales Specialist
Practo
10.2021 - 06.2023
Business Development Associate
Byju's
12.2020 - 06.2021
Business Development Executive(Seller Onboarding) and Quality Analyst
Startek
07.2019 - 12.2020
Customer Relationship Executive
Jeeves Consumer Services
08.2017 - 03.2019