Supratim Saha
Process Trainer
Kolkata
Summary
Dedicated to optimize team performance and enhancing delightful customer service. Skilled in designing and delivering effective training programs aligned to organizational objectives.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Training Specialist
Startek
10.2023 - Current
urrently working in Startek as a Process and Communication trainer in Myntra High Care LOBS
- Successfully delivered 2 NHT Batches in Myntra High Care
- Identified agents with specific skill sets to recommend for promotions or raises
Trainer BPS
TechMahindra
06.2022 - 10.2023
TNI Content Preparation
Training Briefing Document
Efficacy Mapping
Part of Project Unnati- CSAT & RR Improvement Plan
Mentoring Alchemy Trainers
Associate Trainer
TechMahindra
12.2021 - 06.2022
Briefing & Session Coverages
Preparing Latest Updater Flyers
Briefing Morning Mantra
Alchemy Trainer
TechMahindra
06.2021 - 12.2021
Customer Support Executive
Tech Mahindra
09.2020 - 05.2021
Worked as Customer Support Executive for Flipkart Chat LOB
Skills
Educational Qualifications
- 2016, B-Tech. (Bachelor in Technology), Electrical & Electronics Engineering, Techno India Banipur College, DGPA: 8.33
- 2012, Higher Secondary (12th), Kalidhan Institution, 69.85%
- 2010, Secondary (10th), Nava Nalanda High School, 77.25%
Personal Information
Date of Birth: 08/19/94
Additional Information
- Successfully trained and facilitated 16 batches in E-Commerce (including NHT, cross skilled & Supervisor Batches)
- Certified in 4C communication in Flipkart Chat LOB
- Certified as a Communication trainer in Myntra High Care LOB
- Best Trainer Award during Flipkart Big Billion Sales 2021
- Won Bravo Award (Flipkart Chat) in the months of April'22, November'22, April'23 & August'23
- Achieved "Pat on the Back" Award for best performance in December'22
Timeline
Training Specialist
Startek
10.2023 - Current
Trainer BPS
TechMahindra
06.2022 - 10.2023
Associate Trainer
TechMahindra
12.2021 - 06.2022
Alchemy Trainer
TechMahindra
06.2021 - 12.2021
Customer Support Executive
Tech Mahindra
09.2020 - 05.2021
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