Summary
Overview
Work History
Education
Skills
Accomplishments
Tools Used
Timeline
Generic
SUPREET SHETTY

SUPREET SHETTY

Bengaluru

Summary

As a seasoned Media & Research professional, I bring over nine years of comprehensive experience in project management, customer relations, and team leadership. My current role at Sprinklr involves overseeing a diverse portfolio of clients, with a collective ARR of 2 Million USD, spanning across key sectors including Technology, Healthcare, Insurance, Government, and Retail

Overview

10
10
years of professional experience

Work History

Lead

Sprinklr
Bangalore
05.2024 - Current
  • Build strong customer relationships as trusted advisors, and understand customer needs, challenges, and goals, providing strategic guidance on leveraging Sprinklr's products for desired outcomes
  • Work closely with product and engineering teams to incorporate customer feedback into the product roadmap, to create stickiness
  • Analyze performance metrics to measure customer success and provide reports on platform usage, performance, and ROI
  • Collaborate with the sales team to drive customer renewals, and identify upselling and cross-selling opportunities
  • Creation and optimization of staffing plans across projects and product programs

Senior Analyst

Sprinklr
Bengaluru
02.2020 - 04.2024
  • Deliver and refine listening reports to understand brand health, sentiment, trend analysis, and a deep dive into competitor study
  • Monitor customer satisfaction, address concerns, and proactively find opportunities for account growth
  • Manage RFPs, SOWs, and pricing for new research projects: business development, opportunity identification, research methodology formulation, and leading pilot runs to win new assignments

Business Analyst

Genpact
Bengaluru
09.2017 - 02.2020
  • Responsible for various competitive intelligence projects covering global brands
  • Conduct detailed business research study across markets to identify latest trends and monitor competition
  • Develop a total understanding of online target audience and mind-set modes and conduct qualitative analysis of key trends in the market
  • Generating insights by analyzing consumer segments to facilitate brand positioning
  • Assisting brands in strategically managing consumer queries on brand social media pages

Social Media Marketer

Daniel Wellington
Mumbai
05.2016 - 08.2017
  • Develop and execute the strategy around influencer marketing, including relationship management and blogger outreach, to increase growth
  • Build country specific calendar for online campaigns to increase the engagement and thereby the revenue of the company
  • Coordinate with merchandising teams to highlight key programs and product launches
  • Conducting national cross research on brand placement, competition analysis, product pricing, product aesthetics and style

Junior Social Media Specialist

Devak Infomark Pvt Ltd
Mumbai
06.2015 - 05.2016
  • To drive project specific requirements with the help of Digital Marketing tools
  • Direct reporting to Project Head on project progress and client specific requirements

Education

EXECUTIVE PROGRAMME ON DIGITAL & SOCIAL MEDIA - MARKEING STRATEGY

IIM-C
01.2018

BACHELOR OF ENGINEERING -

VTU
01.2014

Skills

  • Account Management
  • Project Management
  • Resource allocation
  • Coaching and mentoring
  • Customer focus
  • Quality control
  • Workflow management
  • Data analysis
  • Market research
  • Influencer marketing
  • Social listening
  • Social media analytics
  • Campaign management

Accomplishments

Sprinklr:

  • Consistently emerged in the top 10% performers
  • Optimized the workflow and contributed in cutting down weekly work-hours by 20%
  • Awarded 'Best Performer' in Q3FY23 for Social media services team

Tools Used

  • Sprinklr
  • Brandwatch
  • Salesforce
  • Meltwater

Timeline

Lead

Sprinklr
05.2024 - Current

Senior Analyst

Sprinklr
02.2020 - 04.2024

Business Analyst

Genpact
09.2017 - 02.2020

Social Media Marketer

Daniel Wellington
05.2016 - 08.2017

Junior Social Media Specialist

Devak Infomark Pvt Ltd
06.2015 - 05.2016

EXECUTIVE PROGRAMME ON DIGITAL & SOCIAL MEDIA - MARKEING STRATEGY

IIM-C

BACHELOR OF ENGINEERING -

VTU

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