Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Supreeth B S

Supreeth B S

Customer Experience Expert

Summary

Knowledgeable and dedicated customer service professional with extensive experience in E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Senior Customer Service Associate

Awwa Technologies Pvt. Ltd.
Bengaluru , Karnataka
04.2021 - Current
  • Took cash and credit card payments via phone, in person and through email.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Senior Customer Service Specialist

Ontrack Technologies Pvt. Ltd.
Bengaluru , Karnataka
02.2018 - 03.2021
  • Entered customer data into system and communicated service concerns with Type department.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

B.A - English Language And Literature

G.S.Group of Institutions
Bengaluru
02.2019 - Current

Skills

Telephone etiquette

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Interests

Football

Music

Social work

Timeline

Senior Customer Service Associate

Awwa Technologies Pvt. Ltd.
04.2021 - Current

B.A - English Language And Literature

G.S.Group of Institutions
02.2019 - Current

Senior Customer Service Specialist

Ontrack Technologies Pvt. Ltd.
02.2018 - 03.2021

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Supreeth B SCustomer Experience Expert