Supreeth Ramesh Belliyana

Company Overview: The INDIAN HOTEL COMPANY LIMITED IHCL is South Asia's largest hospitality company, renowned for over 120 years of leadership in the industry. Our exclusive properties, flawless service and distinctive brands, all embodying our cherished notion of ‘Tajness’, create unforgettable experiences for our guests. Our deeply rooted values and rich legacy give us the confidence to re-imagine our future in a way that enables us to grow our ecosystem with greater speed, synergy and success, bringing greater delight to our customers and driving greater value for all our stakeholders.

RESPONSIBILITY:

• Led operational strategies to enhance guest experience during Pre-openings.
• Coordinated team activities to ensure timely completion of service standards.
• Developed training programs for staff to improve service delivery skills.
• Completed day-to-day duties accurately and efficiently.
• Organize guest services like concierge, transportation and sightseeing
• Conduct thorough property inspections and ensure compliance with health and safety regulations.
• Develop Standard Operating Procedures (SOPs) for all departments and ensure compliance.
• Conducted a "soft opening" to test operations and gather feedback before the official launch.

RESPONSIBILITY:

• Greeted the VIP guests warmly and conduct a smooth, expedited check-in process. Have a personalized welcome letter and a welcome drink ready. Escort the guest on a guided tour, highlighting the property's best features and exclusive amenities.
• Oversaw budget management, ensuring alignment with financial targets and resource allocation.
• Organized and facilitated regular meetings with senior management teams.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

RESPONSIBILITY:

• Supervised guest services team to ensure excellent customer experiences.
• Trained new staff on hotel policies and customer service standards.
• Collaborated with housekeeping to maintain room readiness and cleanliness.
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Monitored guest feedback to identify areas for service improvement.
• Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
• Prepared reports related to occupancy rates, revenue generated from guest services.
• Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.

Company Overview:Aurika Hotels & Resorts is the upscale brand of Lemon Tree Hotels. The brand curate's extraordinary experiences in a stunning ambience. Aurika hotels are stylishly elegant yet comfortably informal, allowing you to be just as relaxed as you wish. With an emphasis on design, Aurika hotels are a reflection of the soul of the destination where they are located, and each has its own personality.

RESPONSIBILITY:

• Provided exceptional customer service to enhance guest experiences at luxury resort.
• Assisted guests with check-in and check-out procedures efficiently and courteously.
• Resolved guest inquiries and concerns to ensure satisfaction during their stay.
• Collaborated with housekeeping to ensure rooms met high cleanliness standards.

Company Overview:
Club Mahindra Holidays is an Indian travel company founded in 1996. It is a part of the Mahindra Group and provides holidays on a timeshare basis. Mahindra Holiday & Resorts India Limited (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group. Vacation ownership is its key offering and 'Club Mahindra' is its flagship brand. MHRIL offers family holidays primarily through vacation ownership memberships for over a period of 25/10 years.

RESPONSIBILITY:

• Welcoming the Guest, helping for easy & smooth check in & check out process
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Conducted refresher training along with the training team.
• Conducted process training on SAP software(Systems, Applications and products) for new staff.
• Helped Employees to take ownership of their work, will make decisions thoughtfully, responsibly, and with more care.
• Ensured that all Employees to be more driven, motivated, and have more initiative, seeking creative and innovative ways to improve and develop what they are doing.

ACHIEVEMENTS:

• Was awarded for being one of the 'Best Employee for the Month Of April 2016'.

Company Overview:
We are your trusted partner in Business Process Management. We simplify your business processes. We have a laser-sharp focus on delivering value for you. We have been providing innovative, customer-centric Business Process Management (BPM/BPO) solutions to the world's leading organisations - across the Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing industries. We've been doing this for over a decade; along the way, we've developed in-depth business domain knowledge and insight. We leverage this insight to make your complex business processes easy, efficient, and effective. And that's our brand promise - Business Process. Simplified.

RESPONSIBILITY

• Providing key customer support for company`s services
• Assisting customers queries, technical and non-technical
• Ensuring 100% Quality and customer satisfaction
• Maintaining Average AHT less than 190 sec
• Handling Escalations and Supervisory calls
• Mentoring the New executives ( Pre & Post mentoring)
• Certicfication process for New Executives
• Floor Management

ADDITIONAL PROFESSIONAL ACITVITIES:-

• Conducted refresher training along with the training team.
• Conducted process training on Marketing, Roaming and Oracle application.
• Organized motivational activities for the team.

ACHIEVEMENTS:

• Was awarded for being one of the 'Top Performer for the Month in C-SAT' for 11 times Continuously (Meeting All the KPI's).