SUPREETHA MS
Customer Success Manager
Mysuru
Summary
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Customer Success Manager
42Gears Mobility Systems Private Limited
09.2025 - Current
- Implemented customer onboarding processes to enhance user adoption and satisfaction.
- Conducted regular check-ins with clients to ensure product alignment with their business goals.
- Developed training materials and resources for customers to maximize product usage and ROI.
- Collaborated with cross-functional teams to resolve customer issues efficiently and effectively.
- Led initiatives to streamline communication channels, improving response times for customer inquiries.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Technical Specialist
HCLTech Digital Foundation Service
06.2023 - 06.2025
- Delivered customer support by resolving complex technical issues, enhancing user satisfaction through effective communication
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures
- Monitored the Airwatch Cloud connector tool for maintaining the server health
- Monitored Airwatch Cloud connector tool to ensure optimal server health.
- Utilized SCCM Tool and Workspace One for efficient application deployment.
IT Analyst
Tata Consultancy Service
04.2018 - 06.2023
- Managed and supported mobile devices for diverse clients, enhancing user experience for large enterprises and small businesses
- Developed and implemented strategies to improve device performance, including optimizing device settings and recommending upgrades
- Managed and supported mobile devices across a diverse range of clients, including large enterprises and small businesses
- Developed and implemented strategies that optimized device settings and recommended upgrades, improving overall device performance
- Collaborated with clients to deliver training and support on mobile device management tools, ensuring best practices were effectively adopted
- Worked closely with internal teams to ensure seamless integration of mobile devices with client systems and networks
- Maintained detailed documentation of device management activities and provided regular reports to clients and management
Education
B.E - Electronic Engineering
SJCE
Mysuru04-2018
Skills
Client management
Account management
Cross-functional collaboration
Customer relationship building
Customer retention
Client relations
Technical support
Client Training
Customer service
Accomplishments
- Resolved product issue through consumer testing.
Certification
AirWatch Certified Associate, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft EndPoint Certification (MD-102), Jamf MacOs, Jamf
Interests
Gardening, Travelling
Timeline
Customer Success Manager
42Gears Mobility Systems Private Limited
09.2025 - Current
Technical Specialist
HCLTech Digital Foundation Service
06.2023 - 06.2025
IT Analyst
Tata Consultancy Service
04.2018 - 06.2023
B.E - Electronic Engineering
SJCE