Supreetha Suvarna
Bangalore
Summary
Human Resources Operations Manager with a strong record of enhancing efficiency through process automation. Expertise in performance management and employee engagement strategies, leading to improved workplace culture. Proficient in conflict resolution and maintaining confidentiality, driving continuous performance improvements. Results-driven professional leveraging best practices to foster accountability and high performance.
Overview
30
30
years of professional experience
Work History
Human Resources Operations Manager & HRBP
MathWorks India Pvt. Ltd.
Bangalore
01.2013 - Current
- Managed employee relations to resolve conflicts and enhance workplace harmony.
- Directed performance management initiatives to assess and improve employee productivity.
- Oversaw onboarding processes and exit procedures to ensure smooth transitions.
- Ensured compliance with statutory regulations across all HR practices.
- Facilitated employee engagement activities to boost morale and retention.
- Executed rewards and recognition programs to acknowledge outstanding performance.
- Identified areas for improvement by automating processes, thus saving time and avoiding manual errors.
- Implemented health benefits packages that maximize coverage while minimizing costs for the organization.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Directed and coordinated HR operations, policies, and procedures.
- Analyzed data from surveys to identify areas of opportunity for improvement in employee engagement.
- Served as a liaison between management and employees to resolve disputes or grievances quickly.
- Partnered with other departments to develop training programs that meet organizational needs.
- Provided HR consultation services to leadership and department heads.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Developed employee orientation and training programs for new hires.
- Provided guidance to managers on appropriate disciplinary action when needed.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Managed employee records and maintained accurate information in the company's HR database.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Manager, HR
Ikanos Communications India Pvt. Ltd.
Bangalore
12.2004 - 01.2013
- Managed employee relations to foster a positive workplace culture.
- Implemented performance management systems to enhance productivity and accountability.
- Drove employee engagement initiatives to boost morale and retention.
- Developed rewards and recognition programs to acknowledge high performers.
- Ensured compliance with statutory regulations across all HR functions.
- Executed talent acquisition strategies to fill critical positions efficiently.
- Facilitated training and development programs to enhance employee skills.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Conducted training sessions for new hires and existing staff to ensure compliance with company policies and procedures.
- Coordinated employee benefits programs including health insurance, retirement plans, vacation and sick leave policies.
- Held exit interviews and documented information discussed with employees.
- Worked with cross-functional teams to achieve goals.
Executive
Cognizant Technologies
Bangalore
02.2003 - 10.2004
- Overseeing complete Administration and Facilities
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Responded promptly to customer complaints in a professional manner.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Coordinated meetings, conferences, travel arrangements.
Executive
Shining Emotional Surplus
Bangalore
05.2002 - 01.2003
- Overseeing complete administration and facility operations
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Updated databases with new employee information, job changes and terminations.
- Responded promptly to customer complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
Executive, Front Office
Wipro Technologies
Bangalore
10.2000 - 04.2002
- Managed front office operations to ensure efficient workflow and client satisfaction.
- Oversaw back-office administration tasks to maintain accurate records and support functions.
Lecturer, Hotel Management
Al-Ameen Institute of Management Studies
Bangalore
03.1999 - 04.2002
- Trained graduates in principles of Front Office management and Housekeeping practices.
- Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
- Collaborated with other lecturers to evolve course content and teaching policies.
- Advised students on their academic progress and career goals.
- Conducted regular assessment of student performance through assignments, tests, and examinations to monitor progress and provide timely feedback.
- Identified areas of difficulty for students, developing additional resources for review.
- Prepared exam papers.
- I was in charge of evaluating exam papers at the university.
Lecturer, Hotel Management
Jawaharlal Nehru College
Bangalore
11.1997 - 03.1999
- Trained graduates in principles of Front Office management and Housekeeping practices.
- Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
- Collaborated with other lecturers to evolve course content and teaching policies.
- Advised students on their academic progress and career goals.
- Conducted regular assessment of student performance through assignments, tests, and examinations to monitor progress and provide timely feedback.
- Identified areas of difficulty for students, developing additional resources for review.
- Prepared exam papers.
- I was in charge of evaluating exam papers at the university.
Executive, Sales and Customer Support
Sai Siddarth Resorts
Bangalore
06.1995 - 10.1997
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Cultivated relationships with existing customers to encourage repeat business.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Trained junior sales staff on techniques for improving customer service experience.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
PGDHRM - Human Resource Management
Symbiosis Institute of Management
Pune01.2015
B.H.M - Hotel Management
Bangalore University
Bangalore01.1995
Skills
- Employee relations
- Performance management
- Statutory compliances
- Onboarding processes
- Data analysis
- Training and Development
- Conflict resolution
- Process automation
- High level of confidentiality
- Team collaboration
- Employee engagement strategies
- Employee recognition programs
- Continuous improvement
- Adaptability and flexibility
- Negotiation tactics
- Multitasking Abilities
- Professional demeanor
- Motivated self-starter
- Proactive mindset
- Time-sensitive execution
- Ownership of tasks and outcomes
- Innovative thinking strategies
- Commitment to improvement initiatives
- Clear communication in English
Accomplishments
- Received recognition for working on projects and going beyond duties during COVID-19 at MathWorks
- Received the 'HR Courage Award' for handling a difficult situation at MathWorks
- Received 'Pace Setter Awards' at Ikanos Communications for achieving excellence in performance
- Received the 'Top Performer' award at Sai Siddharth Resorts for exceeding the given target
Hobbies and Interests
- Singing
- Reading
- Dancing
- Sports
Languages
English, Hindi, Kannada, Tulu
References
Will be furnished upon request
Personal Information
Gender: Female
Marital Status: Married
Timeline
Human Resources Operations Manager & HRBP
MathWorks India Pvt. Ltd.
01.2013 - Current
Assistant Manager, HR
Ikanos Communications India Pvt. Ltd.
12.2004 - 01.2013
Executive
Cognizant Technologies
02.2003 - 10.2004
Executive
Shining Emotional Surplus
05.2002 - 01.2003
Executive, Front Office
Wipro Technologies
10.2000 - 04.2002
Lecturer, Hotel Management
Al-Ameen Institute of Management Studies
03.1999 - 04.2002
Lecturer, Hotel Management
Jawaharlal Nehru College
11.1997 - 03.1999
Executive, Sales and Customer Support
Sai Siddarth Resorts
06.1995 - 10.1997
PGDHRM - Human Resource Management
Symbiosis Institute of Management
B.H.M - Hotel Management
Bangalore University
Similar Profiles
Divyansh SrivastavaDivyansh Srivastava
Associate Software Engineer at MathWorks India Pvt. Ltd.Associate Software Engineer at MathWorks India Pvt. Ltd.
Amit Kumar JhaAmit Kumar Jha
Accounting Manager at Maersk Global Service Centres (India) Pvt LtdAccounting Manager at Maersk Global Service Centres (India) Pvt Ltd
Deepak NairDeepak Nair
SDE-5 at Target Corporation India Pvt LtdSDE-5 at Target Corporation India Pvt Ltd
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel
Kannan LKannan L
Service Owner - Identity Global Products at AXA Global Business ServicesService Owner - Identity Global Products at AXA Global Business Services