SUPREETH S
Lead Process Specialist
Bengaluru
Summary
A “Performance Driven Professional” having a record of achievements developed in over 9 years. Sufficient experience in handling and managing entire process operations with an aim to accomplish corporate plans & goals successfully. Operations Management focusing on maximizing customer satisfaction, process compliance, etc. Process improvement initiatives to achieve maximum efficiency and accuracy in various operations. Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence. Adroit in ensuring delivery of high-quality services to customer's business needs & achieving continued high customer satisfaction from all operational users for services.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Lead Process Specialist
Fidelity Investment
Bengaluru
06.2017 - Current
- Lead a team of [8] specialists responsible for the day-to-day operations of 401(k) retirement plans, including enrollment, contributions, distributions, and compliance reporting.
- Ensure all 401(k) plan activities comply with federal regulations (ERISA, IRS, DOL) and company policies.
- Design and implement training programs for new hires and existing team members on 401(k) procedures, regulatory changes, and best practices.
- Collaborate with internal teams to resolve complex plan issues and ensure smooth plan administration.
- Develop and manage monthly performance reports, identifying areas for improvement and ensuring compliance with service level agreements (SLAs).
- Act as a subject matter expert for 401(k) plans, providing guidance to team members, leadership and clients.
- Verifying accurate setup for participant account in the fidelity system.
- Well trained to update the clients and participants 401(k) (retirement) funding.
- Processing loan repayments through batch processing and individual payments (Checks or Money Orders)
- Sending the communication to the vendor for acceptance and release of the funds to the fidelity on behalf of Participant. (Co-exchange)
- Communicating with clients through email for missing information.
- Processing stocks on timely manner and placing the order in fidelity system for stock buy.
- Providing Feedback on performance of individuals who are assigned for training.
- Mentoring and training the new hires on the process.
- Analyzing the information sent by participant for Rollovers and verifying the information with the plans and verifying whether the funds are available through BWS (Benefit Work Station) for each plan and update the transaction in FPRS(Mainframe).
- Reconciling the current day deposited checks with the processing.
- Team: Defined Contribution MoneyIn
Auditor
Concur Technologies
Bengaluru
06.2015 - 07.2017
- To provide the first level review of end-user receipts and expense reports to ensure integrity and accuracy of their financial reimbursements following the client’s specific policies and procedures.
- Focuses on the following Global Audit Queues: Expense IT, Receipt Audit Clients, and General Audit Clients.
- Documents and recommends necessary corrections and additional requirements to complete the receipts and expense reports in a timely manner.
- Utilizing tools and systems proficiently to process receipts and expense reports and accordingly escalates issues to immediate Supervisor.
- To provide additional duties such as own (versus team) data collation and reporting as deemed necessary to achieve and produce a high-quality support solution.
- Be aware of, and comply with, all corporate policies.
- Description about the Project:
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
Education
Bachelor - Commerce
Bangalore University
Bangalore05.2015
Skills
- 401(k) Plan Administration & Compliance
- Process Improvement & Optimization
- Risk Mitigation & Regulatory Compliance (ERISA & IRS)
- Data Analysis & Reporting
- Workflow Automation & Process Mapping
- Cross-functional Team Collaboration
- Training & Development
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
Accomplishments
Was part of entire process transition to onshore from planning, training until 100% completion.
Certification
FMEA Certified
Timeline
Lead Process Specialist
Fidelity Investment
06.2017 - Current
Auditor
Concur Technologies
06.2015 - 07.2017
Bachelor - Commerce
Bangalore University
Achievements/ Awards
Rewarded The Best Performer of the month., Received appreciation from clients for handling and completing the assignments with in the assigned time frame along with the desired result., Received Ideathon award from clients for suggesting improvements in the workflow and simplifying them for automation., Was recognized for training onshore partners in multiple type of processing., Successfully completed the transition of complete processing to onshore partners.
Core Competencies
- Framing work direction and plan for the associates after thorough assessment of their capabilities.
- Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and Involved in planning for the process.
- Transitioning systems to upgraded versions to achieve efficiency in various operations, spearheading process improvement initiatives.
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.