Supreeti Ghosh

· Led customer retention strategy by analyzing 10,000+ customer journeys across SME, Enterprise, and Government segments in Fixed-line business.

· Managed and optimized three retention models – Predictive, Proactive, and Reactive- resulting in a 15% reduction in customer churn.

· Collaborated with cross-functional teams (Sales, Marketing, Finance, Customer Experience) to develop data-driven retention strategies, improving engagement by 20%.

· Forecasted churn patterns using analytical models and implemented targeted strategies that boosted customer lifetime value (CLV) by 12%.

· Spearheaded digital transformation, automating offline customer interactions, and reducing manual efforts by

30% while enhancing satisfaction scores.

· Project Owner: Led converter delivery initiative, reducing infrastructure-related churn by 10%.

Managed vendor relationships and stakeholder communications, as well as problem-solving.

• Managed cross-functional teams for successful project completion within deadlines and budgets.

· Conducted technical and fundamental analysis on 50+ companies, leading to data-driven short-term and long-term investment decisions.

· Collected and analyzed financial data from 100+ sources, ensuring accurate and timely reporting based on company needs.

· Prepared reports on the best and worst-performing stock.