Suprit Giradkar
Pune
Summary
Dedicated Customer Care Advocate with proven skills in problem-solving, communication, and escalation management. Expertise in training staff and enhancing service quality.
Overview
4
4
years of professional experience
Work History
Customer Care Advocate,
Cummins India Ltd.
Pune
12.2024 - 12.2025
- Handled incoming calls and emails promptly and professionally for all Cummins Products majorly Engine and Generator parts.
- Gave pricing and availability of parts from Inventory and warehouses as needed by customer.
- Placed the Orders for parts for the customer by taking the payment details securely on call, following company protocols.
- Tracked orders and communicated order status updates to customers as needed, which included communicating with authorized Cummins branches across US.
- Managed escalated calls from customers who are dissatisfied with service received.
- Participated in team meetings to discuss strategies for improving service quality.
IT Service Desk Engineer,
NCSI TECHNOLOGIES (INDIA) Pvt. Ltd.
Pune
10.2023 - 11.2024
- Shared Service Desk Engineer for 3 Singapore based Companies
- Managing High Priority P1/P2 tickets by gathering information, routing to concerned team , creating Google bridge meet and adding the relevant stake holders for the issue
- AD Operations like Password reset , unlock, Enable/disable account.
- Add/Remove user from AD Distribution groups.
- Managed ticketing system to track and prioritize service requests efficiently.
- Collaborated with team members to enhance troubleshooting procedures and documentation.
- Responded to user inquiries via phone, email or chat regarding computer system problems.
- Made SOP files on procedures for different scenarios and trained new staff with those SOP files
Technical Support Engineer,
Concentrix
Pune
09.2021 - 09.2022
- Level 1 Hardware and software troubleshooting for Dell systems.
- Taking Remote Session of system to troubleshoot
- Worked on Salesforce Ticketing system , creating tickets and Hardware Dispatch
- DTC tool , Support Assist and ePSA diagnostics tools by Dell to Diagnose
- Updating BIOS and drivers from Dell Support Website
- Command Prompt codes, Task Manager and Control Panel operations
- Clearing cache and cookies of system from Run
- BSOD, slow performance of the system, Dell Battery related issues, No power, No Post, No Boot issues. , wired and wireless internet issues
Education
Bachelor of Engineering - Electronics And Telecommunication ,
Sinhgad Institute of Technology
Lonavala05-2017
11th And 12th - Physics, Chemistry And Maths
Narayana Junior College
Hyderabad03-2011
Skills
- Customer relationship management
- Order tracking
- Technical troubleshooting
- Ticketing system management
- Standard operating procedures
- Service quality improvement
- Effective communication
- Team collaboration
- Problem solving
- Escalation management
- User training
- Documentation skills
- Follow-up skills
- Payment processing
- Inbound customer service
- Issue follow up
- Product knowledge
- Customer relations
- Call handling
- Phone etiquette
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
Animal Rights Support and Charity
Timeline
Customer Care Advocate,
Cummins India Ltd.
12.2024 - 12.2025
IT Service Desk Engineer,
NCSI TECHNOLOGIES (INDIA) Pvt. Ltd.
10.2023 - 11.2024
Technical Support Engineer,
Concentrix
09.2021 - 09.2022
Bachelor of Engineering - Electronics And Telecommunication ,
Sinhgad Institute of Technology
11th And 12th - Physics, Chemistry And Maths
Narayana Junior College