Service Management tool : Service Now , JIRA
SUPRITA SINGH
Product Owner
Mumbai
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding Banking and Telecommunication products. More than a decade of experience defining requirements, designing, implementing, testing, delivering complex back-end and web applications using varieties of programming languages and technologies.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Agile Product Owner
ABN AMRO via TCS
Mumbai
03.2017 - Current
- Owned and prioritized product backlog.
- Broke project into epics and implementable user stories.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Interacted with internal stakeholders as voice of customer.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Attended Agile ceremonies, demos and production proving activities.
- Liaised with product team and development team to help break down requirements.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
Senior Application Support Engineer
ABN-AMRO via TCS
Mumbai
01.2015 - 03.2017
- Met with internal and external customers to develop relationships and foster co-innovation opportunities.
- Drove continual improvement in systems operations by building tools and automation.
- Managed software development and support using formal specifications, data flow diagrams and other design techniques.
- Analyzed and developed technical solutions to meet business requirements.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
- Reviewed existing programs to refine, reduce operating time and improve techniques.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Senior Software Engineer
ABN AMRO , TCS
Mumbai
01.2014 - 01.2015
- Saved 380K Euros by implementing cost-saving initiatives that addressed long-standing problems.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Participated with clients in discussion meetings.
- Designed reusable and reliable code for use within distributed cloud environments.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated in design and planning exercises for future software rollouts.
- Developed and implemented personalized client solutions using programming language expertise.
- Updated technical documentation, product specifications and technical training materials.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
IT Consultant
Telstra via Hewlett Packard
Bangaluru
01.2010 - 01.2014
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Savings: Automated the process of data Extraction which worth savings of $1056 per year.
- Created service level agreement for IT operational functions and help desk operations.
- Developed clear specifications for project plans using customer requirements.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Troubleshot business logic and performance issues in existing mainframe applications.
- Evaluated and implemented enhancement design solutions to improve cost, quality and performance of software applications.
- Monitored code and overall application to drive seamless performance.
- Identified opportunities to modify software to avoid future problems and promote continuous improvement.
- Designed, developed, modified and debugged programs.
- Designed and implemented scalable applications for data extraction and analysis.
Education
Bachelor of Engineering - Computer Science & Technology
Government
Engineering College
01.2005 - 01.2009
Skills
Agile frameworks
Scrum methodology
Stakeholder relationship management
Critical Thinking
Product Backlog Management
Decision Making
Product Management Skills
Technical expertise
Risk Assessments
Teamwork and Collaboration
Threat Modelling
Data Modelling
Accomplishments
- On the Spot award by TCS for identifying value savings and automation.
- On the Spot award by TCS for drastically decrease in the no of Incidents by implementing Ideation.
- On the Spot award by TCS for good Mentoring and making team self-dependent.
- Outstanding award by Hewlett Packard for the incredible achievement in solving critical issues effectively.
- Fast Learner award by HP for learning Mainframe technologies during Job without getting any full-time training.
Certification
Azure Certified Developer, az-204.
Software
Agile Boards & Collaboration tools: Azure Boards , Kanban , Confluence , Trello , Planner
Repository & CICD: Azure Repos , Github, Jenkins , ISPW , Changeman , Endevor
IDE tools : Intellij , Eclipse , IBM PC , VS code
Reporting Tools: Power BI
Database: MySQL , Oracle 100 , DB2
Could Technology : Azure PAAS Services , SAAS services
Architecture : Microservices & Event-Driven Architecture
Web Technologies: HTML, CSS, Javascript , ReactJs , VueJs , REST APIs
Programming : Java , COBOL, JCL , CDC , Kafka
Domain Expertise: Banking , Telecommunication
Other Tools: NexusIQ , SonarQube, CICD , Yaml , Azure AD
Software Security : Identity Management , Azure AD , Access Management
Business & Functional Skills
+ Banking
- Customer Onboarding
- Know Your Customer
- Detecting Financial Crime
- Transactions & Payments
- Loans
- Products & Contracts
+ Telecommunication
- Customer Onboarding
- Order Processing & Tracking System
- Products & Bundles
- Customer Onboarding
Timeline
CSPO from Scrum Alliance.
04-2022
Azure Certified Developer, az-204.
09-2021
Agile Product Owner
ABN AMRO via TCS
03.2017 - Current
Senior Application Support Engineer
ABN-AMRO via TCS
01.2015 - 03.2017
Senior Software Engineer
ABN AMRO , TCS
01.2014 - 01.2015
IT Consultant
Telstra via Hewlett Packard
01.2010 - 01.2014
Bachelor of Engineering - Computer Science & Technology
Government
Engineering College
01.2005 - 01.2009