Service Management tool : Service Now , JIRA
SUPRITA SINGH
Product Owner
Mumbai
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding Banking and Telecommunication products. More than a decade of experience defining requirements, designing, implementing, testing, delivering complex back-end and web applications using varieties of programming languages and technologies.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Agile Product Owner
ABN AMRO via TCS
Mumbai
2017.03 - Current
- Owned and prioritized product backlog.
- Broke project into epics and implementable user stories.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Interacted with internal stakeholders as voice of customer.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Attended Agile ceremonies, demos and production proving activities.
- Liaised with product team and development team to help break down requirements.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
Senior Application Support Engineer
ABN-AMRO via TCS
Mumbai
2015.01 - 2017.03
- Met with internal and external customers to develop relationships and foster co-innovation opportunities.
- Drove continual improvement in systems operations by building tools and automation.
- Managed software development and support using formal specifications, data flow diagrams and other design techniques.
- Analyzed and developed technical solutions to meet business requirements.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
- Reviewed existing programs to refine, reduce operating time and improve techniques.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Senior Software Engineer
ABN AMRO , TCS
Mumbai
2014.01 - 2015.01
- Saved 380K Euros by implementing cost-saving initiatives that addressed long-standing problems.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Participated with clients in discussion meetings.
- Designed reusable and reliable code for use within distributed cloud environments.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated in design and planning exercises for future software rollouts.
- Developed and implemented personalized client solutions using programming language expertise.
- Updated technical documentation, product specifications and technical training materials.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
IT Consultant
Telstra via Hewlett Packard
Bangaluru
2010.01 - 2014.01
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Savings: Automated the process of data Extraction which worth savings of $1056 per year.
- Created service level agreement for IT operational functions and help desk operations.
- Developed clear specifications for project plans using customer requirements.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Troubleshot business logic and performance issues in existing mainframe applications.
- Evaluated and implemented enhancement design solutions to improve cost, quality and performance of software applications.
- Monitored code and overall application to drive seamless performance.
- Identified opportunities to modify software to avoid future problems and promote continuous improvement.
- Designed, developed, modified and debugged programs.
- Designed and implemented scalable applications for data extraction and analysis.
Education
Bachelor of Engineering - Computer Science & Technology
Government
Engineering College
2005.01 - 2009.01
Skills
Agile frameworks
Accomplishments
- On the Spot award by TCS for identifying value savings and automation.
- On the Spot award by TCS for drastically decrease in the no of Incidents by implementing Ideation.
- On the Spot award by TCS for good Mentoring and making team self-dependent.
- Outstanding award by Hewlett Packard for the incredible achievement in solving critical issues effectively.
- Fast Learner award by HP for learning Mainframe technologies during Job without getting any full-time training.
Certification
Azure Certified Developer, az-204.
Software
Agile Boards & Collaboration tools: Azure Boards , Kanban , Confluence , Trello , Planner
Repository & CICD: Azure Repos , Github, Jenkins , ISPW , Changeman , Endevor
IDE tools : Intellij , Eclipse , IBM PC , VS code
Reporting Tools: Power BI
Database: MySQL , Oracle 10.0 , DB2
Could Technology : Azure PAAS Services , SAAS services
Architecture : Microservices & Event-Driven Architecture
Web Technologies: HTML, CSS, Javascript , ReactJs , VueJs , REST APIs
Programming : Java , COBOL, JCL , CDC , Kafka
Domain Expertise: Banking , Telecommunication
Other Tools: NexusIQ , SonarQube, CICD , Yaml , Azure AD
Software Security : Identity Management , Azure AD , Access Management
Business & Functional Skills
+ Banking
- Customer Onboarding
- Know Your Customer
- Detecting Financial Crime
- Transactions & Payments
- Loans
- Products & Contracts
+ Telecommunication
- Customer Onboarding
- Order Processing & Tracking System
- Products & Bundles
- Customer Onboarding
Timeline
CSPO from Scrum Alliance.
2022-04
Azure Certified Developer, az-204.
2021-09
Agile Product Owner
ABN AMRO via TCS
2017.03 - Current
Senior Application Support Engineer
ABN-AMRO via TCS
2015.01 - 2017.03
Senior Software Engineer
ABN AMRO , TCS
2014.01 - 2015.01
IT Consultant
Telstra via Hewlett Packard
2010.01 - 2014.01
Bachelor of Engineering - Computer Science & Technology
Government
Engineering College
2005.01 - 2009.01
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