Suprith TV

• Technical Issue Resolution: Provided expert-level support to resolve Salesforce-related issues, including Apex errors, LWC, CTI, performance challenges, and integration failures. Ensured high-quality service to internal teams and clients.

• Bug Identification and Fixes: Diagnosed and resolved bugs in custom Salesforce implementations, including code-based issues in Apex, Visualforce, Lightning Web Components (LWC) and zCTI.

• Integration Troubleshooting: Assisted in debugging API integration issues between Salesforce and external systems, leveraging REST/SOAP APIs and platform events.

• Customization and Enhancements: Delivered custom configurations and minor development updates to meet client-specific requirements, ensuring alignment with best practices.

• Performance Optimization: Recommended and implemented optimizations in Salesforce configurations and custom code to improve platform efficiency and reduce response times.

• Client Communication: Collaborated with clients to gather requirements, explain technical solutions, and provide updates on issue resolution in a clear and professional manner.

• Release Management Support: Participated in Salesforce release management, including sandbox testing, deployment, and post-deployment support using tools like Change Sets and Git.

• Knowledge Sharing: Developed and maintained internal documentation, FAQs, and technical guides to empower teams and clients with best practices and common troubleshooting steps.

• User Support: Assisted end-users by diagnosing issues related to permissions, workflows, Flows, and reports, ensuring minimal disruption to business operations.

• Designed and implemented custom Salesforce solutions using Apex, LWCs, and Visualforce to meet unique business requirements.
• Administered Salesforce environment, including user provisioning, security settings, and sharing rules.
• Created and optimized Flows and Process Builder automations to reduce manual effort and increase productivity.
• Conducted data migrations using Data Loader and ensured data quality through validation rules and custom logic.
• Integrated Salesforce with external systems using REST APIs to facilitate seamless data exchange.
• Handson experience with Zuora CPQ, CPQX, Integrations, and configurations.

• Managed Salesforce configurations, including custom objects, fields, and page layouts.
• Provided training and support to end users to ensure optimal utilization of Salesforce capabilities.
• Developed and maintained reports and dashboards for management to monitor KPIs and operational performance.
• Resolved user issues and ensured Salesforce uptime and functionality.
• Participated in the Salesforce Release Management process, ensuring smooth adoption of new features.