Supritha Phatige

Work History

Capgemini

Bangalore

05.2022 - 03.2023

Transitioned collection and billing process and independently handled accounts receivable team and was responsible for their performance.
Negotiate collection target with clients and ensure the deliverables are met.
Taking control of the invoicing methods and any issues that may arise to ensure the invoice is generated as per the customer expectation.
Escalate delay in payment process to internal groups as appropriate and interlock with different departments such as Sales, Customer care, Credit team, Cash apps towards resolving various issues related to the assigned portfolio.
Taking team meetings, discuss the wins, bridge the gaps, motivate them, preparing a robust plan and tracking daily targets.

JohnCrane Sealing System

Bangalore

03.2017 - 07.2021

Successfully transitioned the collection process by travelling to Chicago and have active B1/B2 visa.
Evaluating effective collection approach by rating trainees, providing quality scores, identifying training needs, developing training programs, conducting trainings etc
Interpret all complex terms for collection process and affiliate agreement terms and maintain relationships with all internal and external customers
Weekly reviews with team on 90+ review calls with client & resolving queries, working on sensitive accounts to reduce aging.
Handling Un-applied cash, working on misapplication of payments and ensured SLA is met 100% consistently
Approve credit/rebill in order to resolve any discrepancies and ensuring the invoice is generated as per PO.

Hewlett Packard

Bangalore

10.2014 - 02.2017

Managing Top dollar/ high paying and strategic accounts customers for Client Smith & Nephew Inc.
Working closely with Manager & client in taking decisions on accounts and as complete backup for manager in his absence
Prepare and maintain dispute report to ensure there is a progressive follow up and timely credit memo and rebill is generated.
Prepare and maintain QC report to ensure quality control of the process and share it with client on weekly basis.
Reviewing and verifying the orders in terms of Pricing, Billing and Shipping address with purchase order copy, and also check credit limit and order limit of customer.

Dell EMC

Bangalore

10.2010 - 10.2013

Working on SAP tools and applications for collections activities & managing E-invoicing Project.
Reviewing and verifying the orders in terms of Pricing, Billing and Shipping address with purchase order copy, and also check credit limit and order limit of customer.
Interface directly with sales teams and customers to communicate order remediation activities.
Collaborate with other departments to ensure billing accuracy and
resolve any complex billing requirements
Interlock with different departments such as Sales, Customer care, Credit team, Cash apps towards resolving various issues related to the assigned portfolio.

Accenture

Bangalore

08.2008 - 05.2010

Send regular statements to the customers about the outstanding balance contact customer regarding all unpaid items and payment follow up.
Following up with the customer for remittance detail of the payments and segregating the mode of payments and applying it to the customer accounts.
Work on Reconciliation, Misapplication of payment and ensure smooth maintenance of customer accounts
Establish and maintain effective and cooperative working relationships with clients and customers.
Reviewing and verifying the orders in terms of Pricing, Billing and Shipping address with purchase order copy, and also check credit limit and order limit of customer.