Summary
Overview
Work History
Education
Skills
Timeline
Websites
Certification
Generic
Supritha S J

Supritha S J

Manager Operations
Bengaluru

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Operations Manager

Aavas Financiers Ltd
10.2021 - Current
  • Joined as Assistant operations manager
  • Assist with lot operations on a daily basis to ensure efficient operations after sales.
  • Handling Operations of 24 Branches all over Karnataka.
  • Manage Staff,preparing work schedule and assigning specific duties.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensuring every file is disbursed on time to meet TAT.
  • Manage and motivate team members to ensure consistent and maximum performance level.
  • Establish and maintain performance benchmarks for each area of responsibility.



Triage Specialist

Empower
02.2021 - 10.2021
  • Enrolling the participant into the different types of plans like corporate,education and health service plans.
  • Processing the 401(k), 403(b) and 457 plan type requests.
  • Understanding the updates as per the norms made by client and implementing that in the work effectively.
  • Engaged in the service which includes withdrawal, deposits and transfer of funds as per the participant request.

Customer Service Officer

Home First Finance Company (HFFC)
02.2019 - 02.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Promoted company brand and unique offerings through personalized customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Well versed in process like Property approval, Disbursement,collection,loan signing loan closure
  • Worked as back ground support from lead generation, disbursement and till loan closure(End to End Process).
  • Handling all works related to Branch and Head office to maintain a smooth flow of service.

Education

B.Com -

Malnad Education Society MES
Chikmagaluru
04.2001 -

High School Diploma -

Malnad Education Society MES
Chikmagaluru
04.2001 -

MBA - Finance

Manipal University
Bengaluru
04.2001 -

Skills

Operations Management

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Timeline

Awarded for Zeal in Initiative and Leadership

11-2023

Operations Manager

Aavas Financiers Ltd
10.2021 - Current

Triage Specialist

Empower
02.2021 - 10.2021

Customer Service Officer

Home First Finance Company (HFFC)
02.2019 - 02.2021

B.Com -

Malnad Education Society MES
04.2001 -

High School Diploma -

Malnad Education Society MES
04.2001 -

MBA - Finance

Manipal University
04.2001 -

Websites

Certification

Awarded for Zeal in Initiative and Leadership

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Supritha S JManager Operations