Supritha S J
Manager Operations
Bengaluru
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Operations Manager
Aavas Financiers Ltd
10.2021 - Current
- Joined as Assistant operations manager
- Assist with lot operations on a daily basis to ensure efficient operations after sales.
- Handling Operations of 24 Branches all over Karnataka.
- Manage Staff,preparing work schedule and assigning specific duties.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensuring every file is disbursed on time to meet TAT.
- Manage and motivate team members to ensure consistent and maximum performance level.
- Establish and maintain performance benchmarks for each area of responsibility.
Triage Specialist
Empower
02.2021 - 10.2021
- Enrolling the participant into the different types of plans like corporate,education and health service plans.
- Processing the 401(k), 403(b) and 457 plan type requests.
- Understanding the updates as per the norms made by client and implementing that in the work effectively.
- Engaged in the service which includes withdrawal, deposits and transfer of funds as per the participant request.
Customer Service Officer
Home First Finance Company (HFFC)
02.2019 - 02.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Well versed in process like Property approval, Disbursement,collection,loan signing loan closure
- Worked as back ground support from lead generation, disbursement and till loan closure(End to End Process).
- Handling all works related to Branch and Head office to maintain a smooth flow of service.
Education
B.Com -
Malnad Education Society MES
Chikmagaluru 04.2001 -
High School Diploma -
Malnad Education Society MES
Chikmagaluru 04.2001 -
MBA - Finance
Manipal University
Bengaluru 04.2001 -
Skills
Operations Management
Leadership and Monitoring
Documentation
Performance Reporting
Customer Retention
Fluent in [English, Kannada and Hindi]
Customer Relationship Management
Tally and MS Office
Recruiting and Onboarding
Timeline
Awarded for Zeal in Initiative and Leadership
11-2023
Operations Manager
Aavas Financiers Ltd
10.2021 - Current
Triage Specialist
Empower
02.2021 - 10.2021
Customer Service Officer
Home First Finance Company (HFFC)
02.2019 - 02.2021
B.Com -
Malnad Education Society MES
04.2001 -
High School Diploma -
Malnad Education Society MES
04.2001 -
MBA - Finance
Manipal University
04.2001 -
Certification
Awarded for Zeal in Initiative and Leadership