Supritha S M

• Monitored network utilization metrics, latency, packet loss, and bandwidth usage, optimizing performance and proactively detecting faults.
• • Monitored network devices using SNMP-based monitoring tools and network management systems to identify faults and performance degradation.

Analyzed QoS performance on CE and PE routers, including failover testing and investigation of latency or congestion issues.

• Resolved escalated technical incidents through ticketing systems, providing detailed troubleshooting updates and coordinating with L2/L3 teams when required.

• Evaluated hardware, software, and monitoring tools, enhancing network reliability, security, and operational efficiency. Cisco vEdge (vEdge 1000 / vEdge Cloud), Cisco Catalyst 8000 Edge Series (C8200, C8300, C8500), Cisco ISR 4000 Series (ISR 4321, ISR 4331, ISR 4451), Cisco ASR 1000 Series,

• Experienced in NOC Environment, Network Monitoring Systems, and Device/ Network Management Systems
• Demonstrated superior troubleshooting skills in network environments. Expert in data circuit analysis using SNM & VDDS, as well as testing equipment, such as BERT testers, DTIX & ITS.
• Understanding of networking protocols such as IPVPN, IP, OSPF, BGP
• CISCO/JUNIPER/TELLABS/FLASHWAVE (ASR9010/MX960/8860/9500) - Checking packet loss, time-out, CRC errors, drops, input/output problems, and checking the PE controller (full stats history) for T3 to check framing & errors, as well as checking BGP logs per interval
• Hands-on experience in with Ethernet MPLS, VPLS, Frame relay & handling devices like Cisco15454, Nortel DS3, and Positron DS3.
• Exceptionally skilled in handling EOS & EOC circuits that include Adtran TA5000 and NetvantHands-on experience on devices like Narrowband DXC & Wideband DXC - TITAN DXC 1/0,532L, ALCATEL 1630, ALCATEL 1671
• Testing and troubleshooting DSO & DS1 live circuits, and Ethernet circuit
• Coordinated with the major telecom players such as AT&T, Century Link, Verizon, Frontier, Fair point, Quest, Wind Stream, EMBARQ etc., and field technicians for Smart jack and demark Issue
• Proposed and analyzed new/existing optical cross-connect mismatches & problems