Supriti Sinha
Hyderabad
Summary
Dedicated and experienced educator with a strong background in early childhood education and school administration. Currently serving as Primary school teacher with additional responsibility as In-Charge for the pre-primary section. Proven track record in managing school operations, leading staff, and implementing effective curricula. During a professional break, successfully managed an e-commerce home business, enhancing skills in customer service and digital marketing. Fluent in English, Hindi, Assamese, Bengali, and Manipuri. Committed to nurturing young minds and contributing to their holistic growth and development.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Teacher
Nextgen School
05.2025 - Current
- I am currently employed as a primary school teacher and the In-Charge of the pre-primary section.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Met with parents to review Individualized Education Plans for at-risk students.
- Coordinated school-wide events such as field trips, performances, and assemblies to enrich the educational experience for all students.
- Designed daily lesson plans customized to student needs.
- Served as a mentor to new teachers, sharing best practices and offering guidance on effective teaching techniques.
- Maintained classroom through discipline, order and personal interactions.
- Engaged in professional development to learn best practices and improve processes.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Improved student reading levels by implementing targeted literacy interventions and progress monitoring.
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
Branch Head And Class Teacher (UKG Section)
Hello Kids
05.2024 - 03.2025
- Leadership and Management: Oversee daily operations, ensuring smooth functioning and adherence to school policies.
- Staff supervision: Manage and support teaching and non-teaching staff, conduct performance evaluations, and professional development sessions.
- Curriculum Implementation: Ensure effective curriculum implementation and adherence to educational standards.
- Parent Communication: Maintain open communication with parents, addressing concerns and providing updates.
- Lesson Planning: Develop and implement age-appropriate lesson plans that cater to the developmental needs of UKG students.
- Classroom Management: Create a positive and inclusive classroom environment that encourages learning, and development.
- Student Assessment: Monitor and assess student progress, providing feedback and support to help them achieve their learning goals.
- Parental Engagement: Communicate regularly with parents about their child's progress and any concerns, fostering a collaborative approach to education.
- Extracurricular Activities: Organise and participate in extracurricular activities and events that enhance the overall development of students.
- Budget Management: Oversee branch budget, ensuring efficient resource allocation.
- Safety and Compliance: Ensure compliance with safety regulations and educational standards.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
Customer Service Manager And Digital Marketing Specialist
Home Business [ishopingdeal.com (E-commerce)]
03.2019 - 04.2024
- Managed customer service operations, handling inquiries and resolving issues.
- Developed and executed digital marketing strategies on Facebook, Google, and YouTube.
- Increased online presence and engagement through targeted marketing campaigns.
- Coordinated with logistics and suppliers to ensure timely delivery of products.
- Maintained customer database and tracked sales performance.
- Analyzed market trends and adjusted marketing strategies accordingly.
Customer Support Associate
Yupp TV
02.2016 - 02.2019
- Handled inbound calls and assisted customers with technical issues.
- Resolved technical issues through chat support.
- Performed sales through inbound and outbound calls and chats.
- Updated customers on promotions and events via calls and emails.
- Assisted customers with placing orders through calls or chats.
- Coordinated with warehouse and logistics teams for smooth delivery of devices.
- Maintained customer database in Excel.
- Ensured timely delivery and confirmed delivery with customers.
- Followed up with logistics and finance teams on delivery and refunds.
- Acted as SPOC for arranging events and team activities.
- Provided training to new team members.
Distributor Relationship Executive
Ayusante Life Care India Pvt Ltd
07.2014 - 02.2015
- Handled inbound calls from distributors.
- Resolved queries on new/existing offers provided by the company.
- Provided product information via calls and emails.
- Assisted with placing online orders and document follow-ups.
- Conducted document verification and audits.
- Maintained customer and distributor database in Excel.
- Followed up with finance and logistics teams on payments and deliveries.
Customer Support Executive
Zovi.Com
10.2012 - 07.2014
- Handled win-back calls to retain existing customers.
- Assisted customers with placing online orders and processing COD orders.
- Handled feedback calls and resolved customer queries.
- Ensured timely delivery and coordinated with transporters.
- Processed return orders and ensured refunds.
- Followed up with warehouse and finance teams on deliveries and refunds.
Assistant Teacher
North Eastern Higher Secondary School
08.2010 - 11.2011
- Served as a class teacher for Grade - 3.
- Conducted regular classes and ensured student attentiveness.
- Encouraged student involvement in class discussions.
- Motivated students to complete homework and corrected mistakes.
- Conducted weekly activities for team building and enhancing general knowledge.
Education
Master of Arts - Philosophy
Assam University
Silchar, Assam04.2010
Skills
Leadership and Management
Customer Support
Curriculum Implementation
Classroom Management
Communication and Interpersonal Skills
Student engagement
Parent-teacher communication
Child development
Faculty collaboration
Empathy and patience
Educational activities
Technical Issue Resolution
Sales and Marketing
Data Management (Excel)
Digital Marketing (Facebook, Google, YouTube)
Extra Curricular
Singing Gardening Dance
Timeline
Teacher
Nextgen School
05.2025 - Current
Branch Head And Class Teacher (UKG Section)
Hello Kids
05.2024 - 03.2025
Customer Service Manager And Digital Marketing Specialist
Home Business [ishopingdeal.com (E-commerce)]
03.2019 - 04.2024
Customer Support Associate
Yupp TV
02.2016 - 02.2019
Distributor Relationship Executive
Ayusante Life Care India Pvt Ltd
07.2014 - 02.2015
Customer Support Executive
Zovi.Com
10.2012 - 07.2014
Assistant Teacher
North Eastern Higher Secondary School
08.2010 - 11.2011
Master of Arts - Philosophy
Assam University