Summary
Overview
Work History
Education
Skills
Websites
Tools
Timeline
Generic

Supriya Anand

Bangalore

Summary

Solution-oriented Systems Engineer dedicated to ensuring optimal technology function within complex, high needs environments. Strong communications skills, able to partner with non-technical leaders to define core business needs, shape technical recommendations, and design/implement innovative systems tailored to unique business needs.

Overview

8
8
years of professional experience

Work History

Software Engineer

Verint
06.2021 - Current
  • Demonstrate understanding of the product architectures of the entire IMPACT 360 WFO solution suite
  • Communicate plan, progress issues in a timely manner and be self-sufficient & resourceful in meeting deliverables
  • Analyze through logs and build a timeline on the issue occurrence
  • Ensure SLA is being followed and strive to reduce bottlenecks (knowledge of process) - Conduct training sessions within and outside of the team
  • Create knowledge base articles on issues and resolutions
  • Identify process related issues and work with stakeholders to streamline
  • Diagnose real time performance issues such as user latency, sql server latency, CPU and Memory utilization
  • Monitor Server health status and relevant log analysis in Datadog and App Dynamic dashboards
  • Drive root-cause analysis and continuously identify trend of issues which will bring improvements to applications and processes.

Associate Software Engineer

Verint
06.2019 - 05.2021
  • Troubleshooting complex issues within WFO solutions including generic infrastructure, configuration, Security, SSL, databases
  • Experience with Security concepts such as SSL, Single Sign-On with Windows & other IT security aspects
  • Vulnerability case testing and API testing using tools as POSTMAN and Burp Suite
  • Explain technical and architectural concepts to both technical and non-technical people
  • Diagnose technical system performance issues related to both databases, application servers and/or networks & operating systems
  • Work closely with the development and quality assurance team.

Junior Software Engineer

Zensar Technologies
08.2018 - 05.2019
  • Design and develop large-scale eCommerce web applications using JAVA on the Oracle ATGCommerce platform supporting all phases of the software development life cycle
  • Responsible for integrating the JSPs with the HTMLs provided
  • Problem-solving in all areas of Oracle ATG Web Commerce development including the debugging of developed code
  • Responsible for product catalog customizations to include the data from various product and Skufeeds
  • Worked on the ATG modules such as- My Account (user management), Catalog Management, Content Management, Pricing and coupons
  • Performance Analysis of Endeca Search Solution
  • Investigate and identify possible application defects and issues- Participate in application release deployments
  • Troubleshoot and resolve issues, problems, and errors encountered across web site implementations
  • Designed and developed various new features of search using Endeca Presentation API
  • Use Postman to test the API end points
  • Develop/Fix assigned deliverables
  • Create and perform unit tests and acceptance testing.

Project Trainee

Zensar Technologies
05.2018 - 07.2018
  • Completed on-the-job training on ATG framework and Endeca
  • Got exposures to ATG modules such as- My Account (user management), Catalog Management, Content Management, Pricing and coupons
  • Rest API creation and testing through POSTMAN
  • Develop JDBC API for connection to a relational database
  • Build SQL queries to fetch the data from DB.

Technical Support Engineer

Convergys
Bangalore
11.2016 - 04.2018
  • Evaluate, plan, migrate, deploy, and manage Microsoft 365 services
  • Administration of Microsoft Office 365 workloads
  • Functionality assistance related to Microsoft office 365 suite applications including Word, Excel, Power point
  • Document relevant technical information of troubleshooting summary
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Escalate cases to senior Technical Support Engineers on complex issues with relevant documentation.

Education

Bachelor of Engineering (B.E.), Information Science -

East Point College Of Engineering And Technology
01.2016

Skills

  • MySQL
  • Workforce Management
  • SQL Server Reporting Services (SSRS)
  • Security Assertion Markup Language (SAML)
  • SSL
  • Weblogic
  • Java
  • KMS
  • Amazon Web Services (AWS)
  • REST APIs
  • Single Sign-On (SSO)
  • LDAP

Websites

Tools

  • POSTMAN
  • BURP Suite
  • Datadog
  • App Dynamics
  • IIS
  • ADSI Edit Utility
  • Jira
  • Report Builder
  • Microsoft Sql Server Management Studio
  • LDP
  • SQL Profiler

Timeline

Software Engineer

Verint
06.2021 - Current

Associate Software Engineer

Verint
06.2019 - 05.2021

Junior Software Engineer

Zensar Technologies
08.2018 - 05.2019

Project Trainee

Zensar Technologies
05.2018 - 07.2018

Technical Support Engineer

Convergys
11.2016 - 04.2018

Bachelor of Engineering (B.E.), Information Science -

East Point College Of Engineering And Technology

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Supriya Anand