More than 2.5 years of experience in Business process outsourcing industry, in various processes over calls and chats, and providing customer service and handling clients.
Overview
5
5
years of professional experience
Work History
Associate
Teleperformance
07.2023 - 02.2024
Interactions with international clients over calls and chats.
Creating users and providing them access of administrator.
Creating and providing data sheets to clients as per their requirements.
Sending daily updates to team lead.
Associate - Ops
TaskUS India Pvt. Limited
06.2021 - 06.2023
Handling queries of dashers.
Attending outbound calls and guiding dashers to provide timely and qualitative service.
Sending daily updates to team lead regarding number of cases done.
Creating and providing datasheets to clients as per their demands and requirements.
Associate - Ops
WNS, Pune
05.2019 - 03.2020
Resolving customer queries by providing necessary solutions and feedback.
Handling move in and move out process of electricity bills of customers.
Education
Higher secondary education -
Dayanand Arya Kanya Junior College
High school education -
St. Ursula Girls High School
Bachelor of Computer Applications -
Rashtrasant Tukadoji Maharaj Nagpur University
01.2014
Skills
Providing Customer service to their satisfaction
International calls handling and experience of client interaction
Conflict resolution and assuring required solution is delivered