Supriya Atulkar
264/A Samved, Dixit Nagar, Nari Road
Summary
More than 2.5 years of experience in Business process outsourcing industry, in various processes over calls and chats, and providing customer service and handling clients.
Overview
5
5
years of professional experience
Work History
Associate
Teleperformance
07.2023 - 02.2024
- Interactions with international clients over calls and chats.
- Creating users and providing them access of administrator.
- Creating and providing data sheets to clients as per their requirements.
- Sending daily updates to team lead.
Associate - Ops
TaskUS India Pvt. Limited
06.2021 - 06.2023
- Handling queries of dashers.
- Attending outbound calls and guiding dashers to provide timely and qualitative service.
- Sending daily updates to team lead regarding number of cases done.
- Creating and providing datasheets to clients as per their demands and requirements.
Associate - Ops
WNS, Pune
05.2019 - 03.2020
- Resolving customer queries by providing necessary solutions and feedback.
- Handling move in and move out process of electricity bills of customers.
Education
Higher secondary education -
Dayanand Arya Kanya Junior College
High school education -
St. Ursula Girls High School
Bachelor of Computer Applications -
Rashtrasant Tukadoji Maharaj Nagpur University
01.2014
Skills
- Providing Customer service to their satisfaction
- International calls handling and experience of client interaction
- Conflict resolution and assuring required solution is delivered
- Customer feedback analysis
- Communication skills
- MS Office
Languages
English
Hindi
Marathi
Personal Information
- Father's Name: Mr. Suresh Atulkar
- Date of Birth: 03/07/93
- Gender: Female
Projects
Thames Water, Associate - Ops, CRM software DoorDash, SME, Salesforce Mastercard, Associate, Salesforce
Disclaimer
I hereby declare that all the information given above is correct to my knowledge.
Timeline
Associate
Teleperformance
07.2023 - 02.2024
Associate - Ops
TaskUS India Pvt. Limited
06.2021 - 06.2023
Associate - Ops
WNS, Pune
05.2019 - 03.2020
Higher secondary education -
Dayanand Arya Kanya Junior College
High school education -
St. Ursula Girls High School
Bachelor of Computer Applications -
Rashtrasant Tukadoji Maharaj Nagpur University