Supriya Bisoi
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Department Manager
Infiniti Retail Pvt .ltd Tata Croma
Mumbai
2022.05 - Current
- Monitored daily sales figures to track trends in customer buying behavior.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Conducted regular performance reviews to monitor progress of individual employees.
- Ensured compliance with company policies and relevant regulations.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Handled shift overstock, restocking and inventory control.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked closely with sales associates to complete tasks.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and issues promptly and professionally.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
Team Leader
VIVO INDIA JOINMAY PVT.LTD
Mumbai
2017.06 - 2021.12
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained positive working relationship with fellow staff and management.
INSUARANCE DOCUMENT COLLECTOR
ICICI BANK
Mumbai
2016.11 - 2017.04
- Conducted skip tracing to locate missing customers with overdue accounts.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Processed payments over phone and set up recurring drafts.
BRAND SALES PROMOTER
HTC BRAND
Mumbai
2014.11 - 2016.08
- Conducted product demonstrations to explain details, highlight features and show use.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Education
B.COM - COMMERCE
PUNJAB TECHNICAL UNIVERSITY
(JALANDHAR), PUNJAB2011-10
HSC - COMMERCE
COUNCIL FOR THE INDIAN SHOOL CERTIFICATE EXAMINATI
PUNJAB2008-05
ICSE - DELHI BOARD
SAT PAUL MITTAL SCHOOL
MUMBAI2006-05
Skills
- Organization and Time Management
- Decision-Making
- Friendly, Positive Attitude
- Excellent Communication
- Microsoft Word
- Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
- Social Perceptiveness
- Team building
- Microsoft Office
- Customer Relations
- Collaboration
- Analytical and Critical Thinking
Timeline
Department Manager
Infiniti Retail Pvt .ltd Tata Croma
2022.05 - Current
Team Leader
VIVO INDIA JOINMAY PVT.LTD
2017.06 - 2021.12
INSUARANCE DOCUMENT COLLECTOR
ICICI BANK
2016.11 - 2017.04
BRAND SALES PROMOTER
HTC BRAND
2014.11 - 2016.08
B.COM - COMMERCE
PUNJAB TECHNICAL UNIVERSITY
HSC - COMMERCE
COUNCIL FOR THE INDIAN SHOOL CERTIFICATE EXAMINATI
ICSE - DELHI BOARD
SAT PAUL MITTAL SCHOOL
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