Sreelekha Kandukuri

• Ensuring the operational effectiveness of process controls implemented to ensure compliance.

• Identify compliance gaps, and implement process improvements to ensure control effectiveness.

• Apply analytic techniques to identify potential risks, and perform risk assessments.

• Mitigated risks associated with remote access by implementing strict access controls for external users.

• Performed risk analyses to identify appropriate security countermeasures.

• Assessed vendor security during procurement processes, ensuring compliance with company policies and industry best practices.

• Design and implement risk treatment and improvement actions.

• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.

• Developed customized reports, summarizing and presenting data in visually appealing format.

• Implemented comprehensive risk reporting system, improving organization's risk visibility and response strategies.

• Reporting violations of rules, regulations, policies, and procedures by assessing or recommending the initiation of investigative and corrective procedures.

• Initiated projects that included the implementation of automated workflow systems resulted in increased productivity, optimized resource utilization, and improved quality across all operational processes.

• Evaluating and improving compliance processes and procedures to enhance process efficiency, quality, and customer experience by identifying areas for improvement and implementing best practices.

• Regular upskilling by attending various seminars, courses, and ILT.

• Upskilling the team and myself with new learnings to ensure effective handling of Ad Hoc tasks.

• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

• Provide support during internal and external audits, including preparing schedules, responding to inquiries, and addressing audit findings.

• Validating the products presented by clients, and checking their adherence to policy and standards.

• Drafting and setting up guidelines and SOPs, and ensuring training and awareness for extended teams.

• Collaborate with cross-functional teams to ensure compliance requirements are integrated into the product development lifecycle.

• Develop and deliver compliance training to internal stakeholders, which includes creating training materials and conducting training sessions.

• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

• Created support documentation that empowered and enabled user community to extend skills.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Handling escalated issues from junior executives.

• Conducted thorough reviews for high risk clients based on stratified risk level guidelines.

• Collaborating with the team to define business requirements for organizational processes, achieve maximum production and adhere to accuracy standards.

• Supported KYC processes for prospective and existing customers.

• Data preservation and protection on a regular basis.