Supriya G
Customer Relationship Manager
H-NO: 152/B, ALLWYN COLONY, KUKATPALLY, PIN-500072,India
Summary
Seeking a position in a growth oriented organization where I can execute and leverage my skills in CRM, Administration management and effective communications and progress my career objectives.
Overview
10
10
years of professional experience
38
38
years of post-secondary education
Work History
CRM Manager
Venkata Praneeth Developers Pvt Ltd
Hyderabad, India
08.2021 - Current
- Managing a Team of 8
- Managing successfully 5 projects which are at various stages, 2 handover stage, 2 at under construction 1 has just started the sales and got approvals from bank.
- Coordinating with the team for collection of outstanding balances and ensuring to achieve monthly collection target.
- Taking care of escalation cases and helping the team to resolve if any there are any issues.
- Complete knowledge on the customer’s concerns regarding there flats and resolve them with co-ordination with other teams.
- Preparation of Projection Reports for Monthly, Quarterly and Half and discussing with Management and Team.
- Follow- up with the Customers regarding payments and scheduling the meeting with directors if needed.
- Understanding the Different Bank loan procedures and helping customers & Team with required documents for loan process.
- Taking referral leads from existing clients and passing them to Marketing team. Coordinating between facilities and execution team.
- Coordinating with the team for registration schedules.
- Taking Approvals from directors for proceeding with the registration.
- Coordinating with the team for handovers and ensuring to have a smoothen process in delivery the flat.
- Arranging the monthly meeting with the team and the management.
- Motivating the team for achieving the Targets in collections, Registration & Flat Handovers.
- Accelerating the rate of Handing overs in coordination with technical team by resolving all quality concerns raised by clients during the inspection of property within the specifications given by company.
- Coordinating with legal, Accounts and Engineering team for required concerns.
Assistant Manager
Omsree Builders and Developers
Yapral, India
12.2013 - 08.2021
- Managed with Team of 4 members.
- Handled 5 projects ( 2 are in Handingover stage, 3 are underconstruction)
- Coordinate with customers, Monitoring and informing the progress of the projects time to time.
- Updating the execution Team with customers updates and do the needful for prompt execution.
- Coordinating with the team for preparation of Agreements, Bank Documents, Sale deeds and Handingover documents.
- Handling entire post sales including collections, Customer data and documentation.
- Coordinating with the team for collections.
- Coordinating with bankers for time-to-time Disbursement of Loans.
- Coordinating with the team for Registration process and generation the stampduty payments.
- Coordinating with Bankers for Project Approvals.
- Coordinating with RERA team and getting the RERA approvals for project.
- Coordinating with advocates for legal opinion.
- Handle complete procedure for handing over of flat to the customer for interiors work.
- Managing the teething issues after the flats are handed over for living.
(MSO) Auditor
Vibatel Solutions Pvt Ltd
Tirumalagiri, India
08.2012 - 12.2013
- Worked as (MSO) Auditor, for HSBC personal loan applications.
- Handling Complaints and discrepancy cases and coordinating with HSBC clients and customer’s.
- Forwarding mails to clients and solve the issues.
- Verification of Loan Documents and proceeding with the sanctions with client team.
Education
SSC -
Nalanda High School
Malkajgiri 04.1994 - 03.2006
Board of Intermediate -
Narayana Junior College
ECIL 03.2006 - 03.2028
Computer Science And Engineering - Computer Science
Megha Institute of Engineering & Technology For Wo
Ghatkesar 04.2008 - 03.2012
Skills
- Interpersonal skills Customer relations managers interact with a range of people, from department directors and customer service
Timeline
CRM Manager
Venkata Praneeth Developers Pvt Ltd
08.2021 - Current
Assistant Manager
Omsree Builders and Developers
12.2013 - 08.2021
(MSO) Auditor
Vibatel Solutions Pvt Ltd
08.2012 - 12.2013
Computer Science And Engineering - Computer Science
Megha Institute of Engineering & Technology For Wo
04.2008 - 03.2012
Board of Intermediate -
Narayana Junior College
03.2006 - 03.2028
SSC -
Nalanda High School
04.1994 - 03.2006
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