Supriya Kumar

· Currently in the Accounts Payable and T&E team, responsible for 5 regions (ANZ, EMEA, US/CAD, SEAMEA, North ASIA).

· Gained extensive knowledge in data entry, analysis, and reporting which helps in completion of daily, monthly and year end reports.

· Invoice processing, GRNI activity and Vendor reconciliation.

· Updating and reconciling bank accounts

· Supporting management during the audit process, which includes government, external, and internal.

· Assign daily tasks and query to the team and provide support and guidance to solve them.

· Strong communication skills through regular interactions with the regional clients.

· Self-motivated, with a strong sense of personal responsibility.

· Working on the strong leadership skills by managing projects from start to finish during the transition.

· Capable of resolving complex problems and come up with a creative solution to give exceptional service to clients and within team.

· Quick learner and adaptable to the new technologies and software applications.

· Using strong analytical, critical thinking and problem-solving skills to develop effective solutions for challenging situations and make decision.

· Resolving client issues and creating business cases for improvement

· Coordinating with different teams which includes RTR, Payment, MDM, and Invoice processing team to ensure that the vendor payment queries are responded within SLA.

· Managing time efficiently with T&E team to ensure that all the Travel corporate cards and cash claims are processed, and employee queries are answered within the SLA.

• Responsible for assessing compliance of employee submission in a timely and accurate manner, against the Company’s Policies, Procedures and External regulatory requirements
• Arrange travel corporate cards and coordinate with banks to ensure that cards are received on time.
• Expense Management: Processing of Cash and Card Expenses.
• Processing expenses in a timely manner, following corporate card expense guidelines.
• Monthly and year end card/ cash expense reporting
• Actively participated in meetings with regional team members and the T&E Lead - working together to resolve issues, share best practices, etc.
• Ad-hoc project support and other special assignments as the need of the business requires.
• Help Desk: Worked as a backup support on emails, resolved escalations through calls and emails.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Trained and supported new team members.

· Teaching Telephonic Etiquettes, Stage speaking skills, improving pronunciation, vocabulary etc.

· Help in improving English skills including reading, writing, and speaking

· Making Presentations, Giving Assessments, and Identifying Individual Needs.

· Helping People improve their listening, speaking, and reading via individual and group sessions.

· Engage students to ensure a lively classroom atmosphere.

· Marking and providing appropriate feedback on verbal and written communication skills.

· Trainer for 9 projects, with threshold of 15 trainee per batch.

· Conducted soft skills training, customer orientation, new products or processes, systems or tools used, etc

· Prepare training materials, conduct PKTs and On-job trainings.

· Collected feedback from various departments like floor supervisors, Managers, and quality team

· Conducted Tape & Review session and share feedback with the training team

· Handling client escalations.

· Twice won best Trainer award in 2011.