Supriya Mukhopadhyay

Forward-thinking Operations Specialist 8.3years of expertise in Storage and Backup administration for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient Storage, backup and Learning Cloud Technologies.

Azure Portal, SAN, NAS, Brocade, Backup, CommVault, Networker, MABS

• Knowledege on cloud technologies such as Azure. have knowledge on how to create, Azure VM, Vnet's, Zone redundancy, IaaS, PaaS, SaaS, load Balancer, Content delivery Network and other features of Azure Cloud.
• Working as Storage Admin handling all EMC products which includes Powermax, Isilon, Unity, Vnx and Dell Compellent.
• Handling P1 related bridges and help users towards resolution which includes Performance, Unable to access share drive, Capacity issues etc.
• Gave automation ideas as well to reduce the workload.
• Administering remote diagnostics and corrective maintenance for EMC Storage (Symmetrix product).
• Proactive corrective maintenance for all components and resolving all type of customer issues to avoid necessary impact.
• Taking ownership of escalated customer issues, ensuring the issues are driven to a timely resolution while keeping the customer and EMC management updated regularly.
• Worked with western digital on products like JBOD, Grack, Ultrastar serv 24HA, ultrastar Serv 60+8, other storage servers
• Primarily worked on CommVault device and did clients upgrade such has SQL server. Also performed backup congifuraton for new VM and Database server, montly cleanup of space to create space, creating SOP on different topics, restoring a VM and Acting as a lead for IKEA customer for all client calls.
• Handling of customer Storage operations
• Working on performance issue checking latency on storage side, errors on switch side for SAN
• Setting up RDF between primary and secondary DC
• Hands on Exp on Front -End, Luns, Provisioning, Decommissioning, San fabric, Mapping, Masking, Zoning.
• Knowledge of Unisphere, Symcli, Remote Management Console
• Basic idea of brocade switches
• Lun provisioning, deletion, extension
• Handling all p1’s
• Part of DR activity and NDM on powermax
• Cleanup’s to maintain storage threshold
• Performing storage and switch firmware and patch upgrades.

• Provided extended support on weekends or holidays and off shift hrs
• Guide all new joinees with their account creation and provide trainings on day to day activities involved on storage side
• Joins all calls related to Stakeholders, leads, vendor
• Provided Level 2 support to floor and helping the management team to manage the operation smoothly on previous company
• Management of all shift engineers and process that followed on floor on previous role

• Father's Name: Robin Chattoraj
• Spouse's Name: Animesh Mukhopadhyay
• Date of Birth: 11/23/93

• Handle any crtical situation
• Ability to work in a fast-paced working environment.
• Self-starter, fast learner and ability to handle multiple tasks simultaneously.