Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Supriya Roy

Supriya Roy

Hyderabad

Summary

Dynamic professional with over 5 years of experience in sales, customer support, and quality assurance, dedicated to enhancing productivity and leading successful teams. Strong command of Salesforce, Zendesk, and CRM tools, with a history of achieving targets and nurturing client partnerships. Expertise in business pipeline development, operational oversight, and effective client query resolution. Proficient in training facilitation and report generation for strategic insights.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Leap Scholar
Bangalore
06.2023 - 04.2025
  • Sales Leadership & Team Building - Hiring, mentoring, and scaling pre-sales teams to drive performance.
  • Customer-Centric Sales Strategies - Understanding client needs, fostering relationships, and maximizing conversions.
  • Revenue Growth and Business Expansion: Aligning sales strategies with business goals for sustainable growth.
  • Process Optimization & CRM Implementation - Leveraging data-driven insights to enhance efficiency and performance.
  • Crisis Management & Decision-Making - Tackling challenges with a solution-oriented approach.

Assistant Manager

WhitehatJr
Mumbai
02.2020 - 05.2023
  • Managed daily Zendesk operations for 12,000+ Whitehat teachers, ensuring smooth support workflows.
  • Conducted team trainings and presentations to boost efficiency and performance.
  • Handled inbound chats, emails, and calls across multiple processes with timely, accurate resolution.
  • Resolved client queries using Salesforce and Zendesk, maintaining high service standards.
  • Collaborated with client POCs to address and resolve product and process-related issues.
  • Consistently met key performance metrics (FRT, TAT, C-SAT, Quality) with zero missed chats or emails.

Business Development Executive

Byju's the Learning Application
Bangalore
02.2019 - 01.2020
  • Exceeded weekly sales targets through proactive, high-volume outreach (200–250+ cold calls per day).
  • Delivered compelling product demos and presentations to drive interest in BYJU'S educational solutions.
  • Built and nurtured strong client relationships by understanding needs and offering tailored recommendations.
  • Maintained consistent follow-ups to ensure customer satisfaction and address concerns promptly.

Telesales Executive

Tata Services
Hyderabad
02.2018 - 02.2019
  • Developed and maintained strong relationships with existing clients, fostering loyalty and repeat business.
  • Provided outstanding customer service, resolving queries and complaints promptly.
  • Identified customer needs through effective questioning, recommending suitable products or services.
  • Implemented upselling and cross-selling techniques to maximize order value and enhance customer satisfaction.

Education

Master of Science - MSC

Osmania university
Hyderabad, TG
02.2019

Skills

  • B2C sales
  • Employee training
  • Project management
  • Customer service and satisfaction
  • Inside sales expertise
  • Employee performance evaluations
  • Business pipeline management
  • Sales leadership
  • Customer service
  • Team building

Languages

  • English
  • Hindi
  • Bengali

Timeline

Assistant Manager

Leap Scholar
06.2023 - 04.2025

Assistant Manager

WhitehatJr
02.2020 - 05.2023

Business Development Executive

Byju's the Learning Application
02.2019 - 01.2020

Telesales Executive

Tata Services
02.2018 - 02.2019

Master of Science - MSC

Osmania university

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Supriya Roy